Evenings & Weekends Outpatient Case Manager

Hushabye Nursery is an Arizona nonprofit organization with a mission to ‘embrace substance exposed babies and their caregivers with compassionate, evidence-based care that changes the course of their entire lives.’ Founded by Tara Sundem, a neonatal nurse practitioner, the organization addresses the challenges faced by newborns exposed prenatally to opioids and their families. Hushabye Nursery’s innovative model provides a safe and inclusive space where mothers, family members, and babies—from conception through childhood—can receive integrative care and therapeutic support, including prenatal and postpartum support groups, inpatient nursery services, and outpatient therapies.

About the role

The Case Manager provides comprehensive, client-centered services to pregnant and parenting individuals receiving outpatient substance use support. This role involves assessment, treatment planning, care coordination, trauma-informed service delivery, progress monitoring, and discharge planning. Case Managers collaborate with a multidisciplinary team to support recovery, family stability, and healthy outcomes for parents and families while meeting productivity standards outlined by program and payer requirements.

Responsibilities

• Conduct comprehensive biopsychosocial assessments to identify client needs across behavioral health, physical health, housing, employment, legal, and social determinants domains.
• Develop, implement, and update individualized treatment plans in collaboration with clients.
• Provide individual case management and skills training sessions.
• Facilitate group sessions as assigned.
• Coordinate and document referrals, monitor follow-through, and advocate for access to support (medical providers, behavioral health providers, child welfare, vocational, housing, transportation, community resources, etc.).
• Monitor client progress toward treatment goals and document outcomes.
• Participate in multidisciplinary treatment team meetings and transition/discharge planning.
• Provide education related to substance use recovery, parenting, prenatal/postpartum health, and life skills.
• Support client engagement, retention, and adherence to treatment recommendations.
• Complete all clinical documentation accurately, thoroughly, and within 24 hours of service.
• Maintain timely and accurate clinical documentation in compliance with organizational policies and regulatory standards (e.g., AHCCCS, ADHS, and CARF).
• Ensure documentation supports medical necessity and billable service requirements.
• Maintain compliance with confidentiality, ethical standards, and professional boundaries.
• Participate in audits, chart reviews, and quality improvement activities.
• Develop discharge and aftercare plans in collaboration with clients.
• Coordinate referrals to ongoing treatment, recovery supports, and community services.
• Ensure continuity of care and appropriate transitions upon discharge.
• Participate in supervision, team meetings, and case conferences.
• Collaborate with interdisciplinary staff.
• Engage in ongoing training and professional development.
• Contribute to a trauma-informed, recovery-oriented, and family-centered program culture.
• Balance direct service delivery with required documentation and administrative tasks.
• Proactively manage schedule to meet productivity standards while ensuring quality care.

Requirements

• Bachelor’s degree in behavioral health, social work, human services, or related field. Equivalent experience may substitute for the degree.
• 3 years of experience in social work or a related field.
• Experience working in substance use treatment or behavioral health settings.
• Knowledge of recovery-oriented, trauma-informed, and family-centered care.
• Ability to meet documentation, billing, and productivity requirements.

Preferred Qualifications

• Experience working with pregnant and parenting populations.
• Case management or counseling certification or licensure (as applicable).
• Familiarity with Medicaid/AHCCCS or similar payer systems.
• Lived experience relevant to recovery or parenting (valued but not required).

Skills

• Strong clinical engagement and rapport-building skills.
• Effective group facilitation and individual session abilities.
• Excellent time management and organizational skills.
• Clear, accurate, and timely documentation.
• Ability to manage caseloads and productivity expectations.
• Professional boundaries and ethical decision-making.
• Cultural humility and sensitivity to diverse family systems.

Work Environment

• Outpatient clinical setting serving pregnant and parenting clients.
• May include coordination with external systems such as child welfare, healthcare providers, and courts.
• Requires flexibility, professionalism, and a commitment to client-centered care.

Physical and Mental Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Must be able to talk, hear, taste, or smell.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work is generally performed in professional offices and clinical settings, with potential exposure to moderate noise, frequent client interactions, and possible medical hazards.

Employment type: Full Time
Work arrangement: On Site
Location: Phoenix, Arizona