Evening Receptionist M-F

About the role

Norview Heights Rehabilitation and Nursing is a family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused, with a workplace culture that uplifts people. This role provides general office support with a variety of clerical activities and related tasks.

Responsibilities

• Meet physical and sensory requirements and work in the described environment.
• Identify and participate in process improvement initiatives that enhance customer experience, workflow, and the work environment.
• Answer telephones or switchboard during scheduled shift and redirect calls to appropriate employees or departments.
• Transfer callers to appropriate voicemail when an employee is unavailable.
• Provide callers with facility information such as address, directions, fax numbers, website, and other related details.
• Receive, sort, and forward incoming mail.
• Coordinate pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in ordering, receiving, stocking, and distributing office supplies.
• Perform other clerical duties such as copying, faxing, and filing as needed.

Requirements

• High school diploma or GED, or equivalent related work experience.
• Six (6) months to one (1) year of customer service experience or related office/clerical experience.
• Excellent phone etiquette skills.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, PowerPoint, Outlook, Internet, and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of the organization and work well in a team environment.
• Customer service-oriented with the ability to work well under pressure.
• Strong attention to detail, accuracy, and organizational skills, with the ability to prioritize and manage multiple projects.
• Strong analytical and problem-solving skills.
• Approachable, flexible, and adaptable to change.

Benefits

• Employee engagement activities
• Positive work environment
• Excellent training
• Competitive pay

Schedule

Monday - Friday, 3:30 PM - 8:00 PM