Evening Audiovisual Systems Technician

Position Responsibilities

• Provide preventative maintenance to AV systems including testing and cleaning
• Test each AV system as required or requested
• Meet end users to help them work through issues within a given space or spaces
• Effectively create and update help desk tickets once tasks have been completed
• Provide support and recommendations to end users for in-person, remote, and hybrid instructional solutions
• Troubleshoot any reported or found issues in any of the supported spaces as assigned

Required Qualifications

• Several years experience in the audio visual industry
• Experience with managing people
• Experience in customer support related to AV systems
• Experience in troubleshooting AV components and systems
• Ability to communicate effectively in oral and written form
• Experience with Windows, Mac, iOS, and Android computer systems
• Must be able to move or lift a minimum of 50 pounds
• Must be able to work from ladders or scaffolding as required
• Valid driver’s license

Preferred Qualifications

• Experience in higher education
• Basic knowledge of AV signal flow
• Experience with various web-conferencing and lecture capture applications
• Experience operating comfortably in high stress environments
• Demonstrated ability to work within a team and independently to achieve goals
• Experience with use and programming of Crestron and QSC components
• Industry certifications are preferred (Avixa – CTS, CTS-I, CTS-DCrestronQSCOther manufacturer certifications)
• Basic IT networking experience

Pay and Benefits

Pay Band 4
Overtime Status: Non-Exempt: Eligible for overtime
Appointment Type: Regular
Salary Information: Salary commensurate with experience up to an expected budget max of $53,702
Hours per week: 40
Shift Schedule: Monday - Thursday 1pm to 10pm and Friday 8am to 5pm

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.