EUC technician/Site IT Support

About the role

100% work from the client office location with strong communication and interpersonal skills in IT Hardware & Software Asset Management services.

Responsibilities

• Asset inventory management (new device asset/import/physical stocking)
• PC fulfillment (new, break-fix, and lifecycle), PC LCM scheduling, and PC recertification (Autopilot/reimage/import) including shipping and receiving assets
• Windows/Mac/iPhone/iPad fulfillment (break-fix/swap/unassigns) and device recertification (wipe/QA/reload/import)
• Accessory request fulfillment and unknown device research/investigation
• PC diagnostics & sanitation, recycle pickup requests (from end users) including asset offboarding (device/accessory recycle)
• Software provision/install requests, new printer configuration requests, miscellaneous service (return labels)
• Walk-up, deskside, and remote technical support (incident & request management/ticket escalations)
• New hire onboarding training and orientation
• AV meeting room support
• Work with vendors to conduct physical asset audits and maintain asset stock rooms
• End-to-end asset life management (forecasting, receiving, shipping, maintenance & recycling)
• Track complete life-cycle management for each asset to maintain warranty information, refresh date, and end-of-life information
• Smart hands support for server and network devices
• Train the trainer

Requirements

• Experience in managing PC and mobile assets in ServiceNow module and awareness of different stages in the asset management lifecycle
• Knowledge of ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS, and iOS troubleshooting skills
• ITIL trained/certified, Dell Certified Technician, or Apple Certified Technician (preferred)

Qualifications

Bachelor of Computer Science

Skills

• Strong communication and interpersonal skills
• IT hardware & software asset management
• ServiceNow asset management module
• Windows Auto Pilot
• Microsoft Office, Windows OS, and iOS troubleshooting
• Smart hands support for server and network devices

Pay

Base salary range: $50,000 to $60,000 per annum

Benefits

• Discretionary annual incentive
• Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans
• Family support: maternal & parental leaves
• Insurance options: auto & home insurance, identity theft protection
• Convenience & professional growth: commuter benefits & certification & training reimbursement
• Time off: vacation, time off, sick leave & holidays
• Legal & financial assistance: legal assistance, 401K plan, performance bonus, college fund, student loan refinancing