EUC technician/Site IT Support

Job Description

Roles & Responsibilities

Qualifications

Strong in communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services.

Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle.

Work with vendors to conduct physical asset audit and maintain asset stock rooms.

End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling).

Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information.

Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills.

Smart hands support for Server and Network devices.

Train the Trainer roles.

• New Device Asset/Import/Physical Stocking
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving
• Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
• Generic Managerial Skills, If any ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Qualifications

• BACHELOR OF COMPUTER SCIENCE

Pay

Base Salary Range : $55,000 to $60,000 Per Annum

Schedule

100% Work from Office (Client location)

Benefits

TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.