EUC technician/Site IT Support

About the role

The role involves technical and functional skills in communication and interpersonal abilities, with experience in IT hardware and software asset management services, managing PC and mobile assets in ServiceNow, conducting vendor-led physical asset audits, maintaining asset stock rooms, and overseeing end‑to‑end asset lifecycle management.

Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
• Generic Managerial Skills
• ITIL Trained/Certified (if any)
• Dell Certified technician (if any)
• Apple Certified technician (if any)

Skills

• Strong communication and interpersonal skills
• Experience in IT Hardware & Software Asset Management services
• Managing PC and Mobile Assets in ServiceNow module
• Awareness of different stages in asset management lifecycle
• Conducting physical asset audits with vendors and maintaining asset stock rooms
• End‑to‑end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Tracking complete life‑cycle management for each asset to maintain warranty information, refresh date and end of life information
• Knowledge of ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting
• Smart hands support for Server and Network devices
• Train the Trainer capability

Requirements

• BACHELOR OF COMPUTER SCIENCE

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Pay

Base Salary Range : $55,000 to $60,000 Per Annum