EUC technician/Site IT Support

TCS offers a competitive base salary range of $55,000 to $60,000 per annum.

About the Role

This is a 100% work-from-office position located at the client site, focusing on IT hardware and software asset management services.

Responsibilities

• Asset inventory management (new device asset/import/physical stocking).
• PC fulfillment (new, break-fix, and lifecycle), PC lifecycle management (LCM) scheduling, and PC recertification (Autopilot/reimage/import), including shipping and receiving assets.
• Windows/Mac/iPhone/iPad fulfillment (break-fix/swap/unassigns) and device recertification (wipe/QA/reload/import).
• Accessory request fulfillment and unknown device research/investigation.
• PC diagnostics and sanitation, recycle pickup requests (from end users), including asset offboarding (device/accessory recycle).
• Software provision/install requests, new printer configuration requests, and miscellaneous services (return labels).
• Walk-up, deskside, and remote technical support (incident and request management/ticket escalations).
• New hire onboarding training and orientation.
• AV meeting room support.
• End-to-end asset lifecycle management (forecasting, receiving, shipping, maintenance, and recycling).
• Track complete lifecycle management for each asset to maintain warranty information, refresh dates, and end-of-life information.
• Work with vendors to conduct physical asset audits and maintain asset stock rooms.
• Provide smart hands support for server and network devices.
• Train the trainer sessions.

Requirements

• Strong communication and interpersonal skills.
• Experience in IT hardware and software asset management services.
• Experience managing PC and mobile assets in the ServiceNow module, with awareness of different stages in the asset management lifecycle.
• Knowledge of ServiceNow, Windows AutoPilot, Microsoft Office, Windows OS, and iOS troubleshooting skills.
• ITIL trained/certified (preferred).
• Dell Certified Technician or Apple Certified Technician (preferred).

Qualifications

Bachelor of Computer Science.

Benefits

• Discretionary annual incentive.
• Comprehensive medical coverage: medical, health, dental, and vision insurance.
• Disability planning and insurance, including pet insurance plans.
• Family support: maternal and parental leaves.
• Insurance options: auto and home insurance, identity theft protection.
• Commuter benefits and certification/training reimbursement.
• Paid time off: vacation, sick leave, and holidays.
• Legal and financial assistance: legal assistance, 401K plan, performance bonus, college fund, and student loan refinancing.