Estimator in Training

About the role

The Estimator in Training at Gerber Collision & Glass works closely with the Estimator to learn how to effectively diagnose and prepare estimates for repair, ensuring accuracy, thoroughness, and profitability according to insurance partner and company guidelines.

Responsibilities

• Greet customers at repair drop-off and build rapport.
• Map damage with customers, document previous and current losses, and identify WOW opportunities.
• Handle repair mapping, take initial photographs, and upload them to CCC One along with arrival time.
• Notify production that the vehicle has arrived and place it in the production queue.
• Verify the estimate during teardown and finalize it using the proper Repair Planning Template.
• Work with the repair team to ensure notations on windshields are correct and complete.
• Put together the final parts list and use the Promise Date Calculator to set the promise date.
• Call customers to review the estimate and promise date, and update them regularly.
• Participate in and contribute to regular production meetings.
• Call customers whose cars will be completed the next day, schedule appointments, and follow up with technicians after tear-down to make adjustments to the estimate if needed.
• Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.

Requirements

• A high school diploma or GED.
• Prior customer service experience.
• Successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience.
• Photo-imaging software experience is preferred.

Qualifications

• Must be able to walk, stand, stoop, kneel, and crouch to provide an accurate estimate of a vehicle's damage.
• Must possess clear vision to provide an accurate estimate of a vehicle's damage.

Skills

• Excellent communication skills.
• Computer literate.
• Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full-time employees working a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, prescription drug, dental, and vision insurance effective Day 1.
• 401(k) retirement plan with company match.
• Employer-paid short-term disability and life insurance.
• Additional voluntary life insurance.
• Continuing education opportunities.
• Free prescription or non-prescription safety glasses annually.
• Annual voluntary uniform stipend.
• Voluntary daily pay option available.

Company Information

Gerber Collision & Glass has been providing collision repair services for over 80 years. The company is committed to welcoming unique talents from all backgrounds and characteristics, acting with integrity, and appreciating diverse perspectives.

Contact Information

To apply, please visit gerbercareers.com.