Estimator in Training

About the Role

The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Greet customer at repair drop off and build rapport
• Map damage with customer (previous, current loss, WOW opportunities)
• Handle repair mapping, take initial photographs
• Upload photos and notes to CCC One, along with arrival time, etc.
• Notify production that vehicle has arrived and place in production queue
• Verify estimate during teardown
• Finalize estimate using proper Repair Planning Template
• Work with repair team to make sure notations on windshield are correct and complete
• Put together final parts list
• Use Promise Date Calculator to set promise date
• Call customer to review estimate and promise date
• Update customer regularly (with frequency, according to standards determined by management)
• Participate in and contribute to the regularly scheduled production meetings
• Call customers whose cars will be completed the next day and schedule with customer
• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed
• Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors

Requirements

• High school diploma/GED required
• Prior customer service experience
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment
• Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle's damage
• Must possess clear vision in providing an accurate estimate of a vehicle's damage

Qualifications

• Excellent communication skills
• Computer literate
• Knowledge of Microsoft products is preferred
• Good decision-making ability and sound judgment
• Preferred: 4-6 years related work experience
• Photo-imaging software experience preferred

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

Pay

$18 - $21/hr