Estimator In Training

About the role

The Estimator in Training at Gerber Collision & Glass works closely with the Estimator to learn how to effectively diagnose and prepare estimates for repair. They also communicate the value Gerber provides to achieve a high closed sales ratio.

Responsibilities

• Ensures consistent execution of WOW (Wow Operating Way) plan.
• Greets customers at repair drop-off and builds rapport.
• Maps damage with customers, documenting previous and current losses, and identifying WOW opportunities.
• Takes initial photographs and uploads them to CCC One, along with arrival time.
• Notifies production that the vehicle has arrived and places it in the production queue.
• Verifies the estimate during the teardown process.
• Finalizes the estimate using the proper Repair Planning Template.
• Works with the repair team to ensure notations on windshields are correct and complete.
• Puts together the final parts list.
• Uses the Promise Date Calculator to set the promise date.
• Calls customers to review the estimate and promise date.
• Updates customers regularly (with frequency determined by management).
• Participates in and contributes to regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day, schedules with them, and follows up with technicians after vehicle tear-down to make adjustments to the estimate if needed.
• Assists insurance adjusters with damage reports and provides service to insurance claim re-inspectors.

Requirements

• A high school diploma or GED.
• Prior customer service experience.
• Successfully complete 16 I-CAR units within the first 12 months of employment.
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience.
• Photo-imaging software experience preferred.

Education and/or Experience

Required: High school diploma/GED. Prior customer service experience. Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment. Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.

Skills and Abilities

• Excellent communication skills.
• Computer literate.
• Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

Other Requirements

• Must be able to walk, stand, stoop, kneel, and crouch in providing an accurate estimate of a vehicle's damage.
• Must possess clear vision in providing an accurate estimate of a vehicle's damage.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, prescription drug, dental, and vision insurance effective Day 1.
• 401(k) retirement plan with company match.
• Employer-paid short-term disability and life insurance.
• Additional voluntary life insurance.
• Continuing education opportunities.
• Free prescription or non-prescription safety glasses annually.
• Annual voluntary uniform stipend.
• Voluntary daily pay option available.

About Us

Gerber Collision & Glass has been WOWing customers with its collision repair services for over 80 years. Visit gerbercareers.com to learn more about the company.

Compensation Details

$18-$22+ per hour based on experience.