Estimator In Training

About the role

The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greet customer at repair drop off and build rapport.
• Map damage with customer (previous, current loss, WOW opportunities).
• Handle repair mapping, take initial photographs, and upload photos and notes to CCC One.
• Notify production that vehicle has arrived and place in production queue.
• Verify estimate during teardown and finalize estimate using proper Repair Planning Template.
• Work with repair team to ensure notations on windshield are correct and complete, and put together final parts list.
• Use Promise Date Calculator to set promise date and call customer to review estimate and promise date.
• Update customer regularly and participate in regularly scheduled production meetings.
• Call customers whose cars will be completed the next day and schedule with customer.
• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
• Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.

Requirements

• High school diploma/GED required.
• Prior customer service experience.
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience and photo-imaging software experience.

Skills

• Excellent communication skills.
• Computer literate with knowledge of Microsoft products preferred.
• Good decision-making ability and sound judgment.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full-time employees.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non-Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

Pay

$18-$22+ per hour based on experience.