Estimating Program Supervisor

What You Will Do

• Oversight of daily estimating operations to ensure accuracy, efficiency, and SLA compliance.
• Conduct routine QA audits and provide real-time coaching and corrective feedback to estimators.
• Monitor individual and team productivity metrics; escalate trends or risks to management.
• Assign and rebalance workloads to meet service demands and cycle-time expectations.
• Complete estimates as needed to support operational coverage and surge volume.
• Serve as a first-level escalation point for estimator questions and franchisee inquiries.
• Ensure consistent and proper use of estimating systems, tools, and workflows.
• Support onboarding and training of new estimators through job shadowing and skills reinforcement.
• Maintain scheduling, timekeeping, and administrative coordination for the team.
• Directly supervise estimators and ensure adherence to performance, quality, and service standards.
• Coach employees toward individual performance goals and professional development.

What You Will Bring

• Strong time management and organizational skills, with the ability to manage daily operational priorities in a fast-paced environment.
• Able to adapt quickly to shifting needs while remaining flexible, proactive, and efficient.
• Effective interpersonal and communication skills, with the ability to build trust and work collaboratively with team members and internal stakeholders.
• Proficiency in estimating platforms such as Xactimate, Symbility, Xactanalysis, and Claims Connect.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Growth-oriented mindset with strong teamwork, coaching, and continuous improvement focus.
• Associate’s degree or equivalent industry experience required.
• Level 2 or higher Xactimate Certification or equivalent estimating experience.
• 3–5 years of claims operations or frontline leadership experience.

About the Role

Join us and be part of something extraordinary. ServiceMaster®Brands is building a future fueled by empowered teams and bold ideas. We’reon a path to double our size, and that takes courage, creativity, and relentless drive. Ifyou’reready to lead change and help franchisees succeed, this is your moment.

Perks & Benefits

• Medical, Dental, and Vision insurance starting the first day of the month after you’re hired.
• Competitive 401(k) match to help you invest in your future.
• 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate.
• We’re committed to your development with career advancement and professional growth.