Esthetician (On-Call)

Salary: $16.90/hr.

Responsibilities

• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Respond courteously and efficiently to queries and problems from guests and all staff.
• Collaborate with clients on areas of concentration or to avoid in order to create the best experience possible.
• Discretely review guest’s medical history and injuries to provide best care.
• Become familiar with the Spa treatment menu to guide guests, add on to services.
• Continue to review treatment protocols to ensure consistency with the service provided and improve guest experience.
• Actively engage with guests to understand their wellness goals, recommend tailored services, enhancements, upgrades, and suggest professional home-care products or techniques.
• Complete daily checklist and ensure the room is maintained, equipment, and tools are kept at the highest levels of cleanliness and sanitation.
• Keep the Spa leadership team updated on any items that need to be re-ordered or repaired.
• Work with team members to provide the best service and a healthy, positive working environment.
• Knowledge of all spa working equipment with the ability to handle emergencies.
• Focus on surprise and delights for guests and resolve concerns/complaints to the best of your ability.
• Teach and model guest service, technical skills, procedural skills, and safety guidelines.
• Perform other tasks associated as necessary to achieve the service, financial, and other stated goals of the spa.
• Attend all mandatory meetings.
• Report all suspicious persons or activities, hazardous conditions.
• Provide general public assistance, instruction, and/or guidance for guest and employee safety in emergencies.
• Utilize product efficiently, maintain product inventory, and ensure room cleanliness.
• Complete commission reports accurately and timely.
• Complete all other duties as assigned by supervisor, including cross-training.
• Keep work area neat and organized.
• Report equipment and supply needs to supervisors immediately.
• Perform expert skin care treatments and aromatherapy following specific guidelines for stress relief, relaxation, and cleansing.
• Provide knowledge to guests for continued skin care utilizing products sold at the Spa.

Requirements

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player who displays good human relations skills.
• Must be flexible in working hours, including weekends, evenings, and holidays.
• Knowledge of cosmetics and aromatherapy.
• Proficient in performing skin care treatments for hand, foot, neck, shoulders, and décolleté.
• Proficient in advising clients on personal skin care.
• High School graduate.
• Valid CA cosmetology License with clinical training hours completed.
• Ability to communicate well with guests and all staff.
• Previous experience (desirable in a resort setting and guest service).

Physical Requirements

• Representative of those that must be met to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities.
• Knowledge of chemical cleaning agents and operation of various cleaning equipment.
• Ability to extend arms, scrub, bend, stoop, stand, and walk for extended periods of time.
• Ability to understand and follow directions, and perform job functions with limited supervision.