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Essential Plan Account Manager - Broome, Tioga, Chemung Counties, NY

UnitedHealthcare · Binghamton, NY · 2 mo ago
Business Development$19–$38/hrFull-time

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable.

About the role

Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. This field-based role establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan serves New Yorkers between the ages of 19-64. This position requires tenacity to perform sales activities both indoors and outdoors.

Function identified will be new Business to Business (B2B) opportunities for prospecting and enrolling new Essential Plan eligible members, including vertical channels such as dental, vision, fitness, colleges, trade schools, small businesses, and other industry sectors identified by your manager that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire.

If you reside in Broome, Tioga, or Chemung Counties, NY or surrounding areas, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Responsibilities

  • Enroll eligible members in all lines of business (including Essential Plan, Medicaid, & Child Health Plus)
  • Build and foster relationships with key accounts (provider offices, CBOs, housing, etc.)
  • Present health plan information to providers, business advocacies, and potential eligibles; responsible for closing sales
  • Serve as point of contact for members to provide excellent service and enrollment experience
  • Lead pipeline management
  • Responsible for meeting or exceeding sales and enrollment expectations within assigned territory
  • Conduct product information presentations in multiple settings, including in-home consultations
  • Function independently and responsibly with minimal need for supervision
  • Track and measure various sales event effectiveness and activities, events, leads & leads progress, sales, appointments, contacts, and relationship progress daily through internal systems
  • Provide input, support, and feedback on promotional opportunities, benefits, and other issues
  • Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes, and other services to provide community partners, prospects, and members with accurate information and provide feedback as appropriate
  • Manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion
  • Track a schedule to keep appointments on time and maintain information pertaining to those appointments in a timely manner
  • Input consumer demographics and interactions into company systems as appropriate
  • Perform other duties as required

Skills

  • Excellent communication, interpersonal, time management, and organizational skills
  • Strong relationship-building skills
  • Ability to be compassionate while selling
  • Ability to function independently and responsibly with minimal supervision
  • Ability to manage multiple priorities as it relates to meeting enrollment goals
  • Ability to communicate complex healthcare information to potential clients

Requirements

  • High School Diploma/GED
  • Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC). If you do not have an active CAC ID or if the ID is not in good standing, you must be willing to obtain this ID within 30 days of hiring
  • 2+ years of business-to-business (B2B), business-to-consumer (B2C) direct marketing, outside sales, or community outreach experience
  • Intermediate level of proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and CRM (Salesforce)
  • Ability to travel locally up to 100% of time within assigned sales territories in this NY market area
  • Ability to work core business hours, Monday - Friday 8am-5pm, and nights and weekends when required
  • Reside within/commutable distance of their target geography
  • Access to reliable transportation and valid US driver's license with current automobile insurance and good driving history
  • Insured and dependable vehicle

Preferred Qualifications

  • Bilingual (Russian, Spanish, English, Arabic, French, etc.)
  • Established professional relationships with non-profits, community sources (CBOs), religious/faith-based organizations (FBOs) in designated sales territory
  • Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations, and/or underserved communities
  • Demonstrated knowledge of Essential Plan Marketplace marketing rules and regulations (training in all lines of business will be provided)
  • Previous outside sales and territory management experience
  • Act as a team player - work collaboratively with others to achieve goals

Pay

The hourly pay for this role will range from $19 - $38 per hour based on full-time employment.

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

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