Esketamine and Ketamine Care Navigator

Job Description

Interested applicants should complete and e-mail these materials to H-R@midcitiespsychiatry.com

Key Responsibilities

• Administer Esketamine and Ketamine treatments following strict safety protocols, including accurate dosing and close patient monitoring before, during, and after treatment sessions.
• Maintain accurate documentation of all treatments, patient progress, and clinical notes in the EMR/EHR system, ensuring timely and compliant records.
• Clearly explain Esketamine and Ketamine treatment plans to patients, including potential benefits, risks, and aftercare instructions, to support informed decision-making and comfort.
• Monitor patients closely for any adverse reactions or side effects, and take immediate action as needed to ensure patient safety.
• Ensure compliant storage, tracking, and inventory management of controlled substances, in accordance with DEA, FDA, and clinic protocols.
• Administer intramuscular injections using proper aseptic technique and adhere to all clinical safety standards.
• Handle and dispose of syringes and medical waste following sharps safety and biohazard disposal protocols.
• Cultivate a calm, welcoming environment using strong interpersonal skills to help patients feel at ease throughout treatment.
• Communicate any patient concerns, issues, or observations clearly and promptly to management and the clinical team.
• Support community outreach or marketing initiatives to help raise awareness about Esketamine and Ketamine treatment options.

Qualifications

• 2+ years of clinical experience administering treatments or working with psychiatric patients
• Certified Medical Assistant (CMA) certification is required
• Proficient in administering intramuscular injections
• Experienced in using EMR/EHR systems for documentation
• Knowledge of DEA and FDA regulations for handling Esketamine and Ketamine
• Trained in medical waste disposal, including sharps protocols
• 2+ years of experience in healthcare-related marketing or community outreach, preferably in healthcare or mental health
• Proficiency in Microsoft Office, Google Workspace, and basic data management tools

Preferred Skills

• At least 2 years of experience in healthcare-related marketing or community outreach.
• Strong ability to communicate clearly and compassionately with patients and clinical team members.
• Excellent organizational and time management skills; capable of maintaining accuracy in a fast-paced clinical environment.
• Natural interpersonal skills to build trust and rapport with patients, especially in psychiatric care settings.

Benefits

• Pay - $35,000 - $42,000 per year
• Medical Insurance (eligibility begins the first day of the month after 60 days of employment)
• Dental & Vision benefits (eligibility begins the first day of the month after 60 days of employment)
• PTO, Public Holidays, Sick-Leave
• 401k contribution of 3.0% after 12 months continuous employment

Pre-Employment Screening

• References
• Background Check
• Urine Drug Screening

Equal Opportunity Employer

Mid Cities Psychiatry is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.