ESD Community Health Coordinator

About the role

The Community Health Coordinator will report directly to the Enabling Services Manager and will be responsible for supporting outreach, health education, care coordination, and administrative functions to improve patient outcomes.

Responsibilities

• Conduct outreach activities to engage ECM Members and community patients, including home visits, phone calls, and community-based events.
• Build trust and maintain positive relationships with patients, families, and community partners.
• Serve as a liaison between patients and healthcare providers to reduce barriers to care.
• Provide culturally appropriate health education on preventive care, chronic disease management, and available resources.
• Deliver information about health and wellness in ways that patients can easily understand.
• Promote patient self-management and empowerment through evidence-based approaches such as Motivational Interviewing.
• Assist patients enrolled in Enhanced Care Management (ECM) and community patients requiring case management support.
• Coordinate care by scheduling appointments, arranging transportation, and connecting patients to social services.
• Advocate for patients within healthcare and community settings to ensure access to needed services.
• Collaborate with Lead Care Manager/ Patient Care Coordinator and other members of ECM Team, including Primary Care Provider, to improve care and overall health outcomes.
• Assign incoming referrals to the appropriate Lead Care Manager or Patient Care Coordinator promptly and accurately.
• Aid with monthly reporting and data collection to support program evaluation and compliance.
• Maintain accurate and timely documentation in accordance with regulatory and organizational standards.
• Participate in staff meetings, case reviews, and quality improvement initiatives.

Qualifications

• High School Diploma, or equivalent or AA degree
• Prior experience with at-risk families in health care or human services setting preferred
• Family and child development, caregiving, pre-school or home visitation experience preferred
• Experience working in a community health center preferred
• FQHC experience preferred
• Strong knowledge of community resources
• Ability to provide excellent, respectful, and empathetic customer service
• Bilingual English/Spanish required

Expectations

• Adheres to all HarborCHC’s policies and procedures
• Conducts self in a manner that represents HarborCHC’s core values at all times
• Maintains a positive and respectful attitude with all work-related contacts
• Communicates regularly with his/her immediate supervisor about departmental and HarborCHC concerns
• Consistently reports to work prepared to perform the duties of the position
• Maintains strict confidentiality of all data and information
• Demonstrates integrity and accountability for duties and responsibilities
• Performs all job functions in a professional and courteous manner
• Answers phone calls and emails in a timely manner

Physical Requirements

• Sit
• Use hands to manipulate objects, tools or controls
• Reach with hands and arms
• Talk and hear
• Lift and/or move up to 10 pounds
• Occasionally lift and/or move up to 25 pounds
• Close vision
• Distance vision
• Peripheral vision
• Depth perception
• Ability to adjust

HRS Procedural Requirements

• Legal authorization to work in the United States
• Clear all post offers, pre-employment background screening, and education verification

Equal Employment Opportunity Statement

HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Disclaimer

The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.