Escrow Specialist

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, current or future, to be considered. This role is required to be onsite in Malvern, PA with a hybrid schedule.

About the Role

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We provide dedicated personal service for businesses, professionals, individuals, and families. We offer every customer a single point of contact and use the latest tools and technology to help you get ahead while maintaining a strong financial foundation.

Responsibilities

• Manage escrow account setup, maintenance, and monitoring across loan portfolios
• Perform escrow analyses to ensure adequate funding for tax and other obligation requirements
• Process disbursements of property taxes and other escrow-related obligations
• Reconcile escrow balances and investigate discrepancies, shortages, or overages
• Monitor exception reports and resolve aged escrow items (e.g., unpaid taxes or other outstanding obligations)
• Coordinate with borrowers, taxing authorities, and internal teams to ensure timely processing
• Ensure compliance with regulatory requirements and internal procedures
• Maintain accurate system records and audit-ready documentation
• Support KPI reporting and portfolio performance analysis

Requirements

• 3-5+ years of experience in Loan Operations (escrow, servicing, or related functions preferred)
• Strong understanding of escrow processes, including tax and obligation tracking
• Ability to perform escrow analysis calculations (shortage/surplus, projections)
• Knowledge of loan servicing systems and escrow-related GL impacts
• Experience identifying and resolving reconciliation breaks and exceptions
• Familiarity with property tax cycles and obligation disbursement timelines
• Strong organizational skills with the ability to manage high-volume workflows
• Analytical mindset with attention to detail and accuracy in financial data
• Ability to communicate effectively with internal teams and external partners

Skills

• Knowledge of core banking/loan servicing systems (IBS Insight preferred)
• Familiarity with Salesforce or similar workflow/case management tools
• Proficiency in Microsoft Office, especially Excel (pivot tables, reconciliations, tracking logs)
• Experience with reporting tools and data extracts
• Working knowledge of AI tools (CoPilot, ChatGPT) for workflow efficiency and data validation