Escrow Specialist
Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace.
About the role
Serve the American Dream Through Attainable Home Ownership. The Escrow Analysis Specialist is responsible for performing escrow account analyses to ensure compliance with investor, regulatory, and company requirements while delivering exceptional service to borrowers. The ideal candidate has strong analytical skills, mortgage servicing experience, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Perform annual, interim, and final escrow analyses on mortgage loan accounts.
- Review escrow shortages, surpluses, and deficiencies, and accurately calculate payment adjustments.
- Ensure compliance with RESPA, investor guidelines, and company policies.
- Analyze tax and insurance disbursements to ensure timely and accurate payments.
- Research and resolve escrow discrepancies, payment issues, and customer inquiries.
- Work closely with tax, insurance, customer service, and servicing teams to resolve account issues.
- Monitor escrow exceptions and follow up with borrowers, taxing authorities, and insurance carriers.
- Maintain accurate loan records and documentation within the servicing system.
- Assist with audits, quality control reviews, and regulatory examinations.
- Identify opportunities to improve processes and increase operational efficiency.
Requirements
- 2+ years of mortgage servicing experience, with escrow analysis experience preferred.
- Knowledge of escrow accounting, taxes, hazard insurance, flood insurance, and mortgage servicing practices.
- Understanding of RESPA and applicable mortgage servicing regulations.
- Strong analytical, mathematical, and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Proficiency with Microsoft Office, particularly Excel.
- Strong written and verbal communication skills.
- Experience with mortgage servicing platforms such as Loanserv, MSP, or similar systems.
- Experience working with FHA, VA, Fannie Mae, Freddie Mac, and other investor guidelines.
- Previous experience in a high-volume mortgage servicing environment.
- Experience with property taxes and/or insurance processing.
Benefits
- Medical, Dental, and Vision insurance
- Life insurance
- 401K match
- Paid Time Off (PTO)
- Sick Time
- 10 Paid Holidays
- Remote work opportunities
About Us
The Cascade culture lives in our team members! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. (Teamwork, Integrity, Excellence, and Service). We believe in work/life balance and a positive, family-like work environment. Together, we will continue to lead the way and make a difference.