Escrow Assistant
About Us
First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.
About the Role
Enable you to manage your own business unit and empower you to oversee operations and drive business through a team. Support you in removing roadblocks for your team, building relationships internally and externally to deliver exceptional customer service and brand awareness. In this dynamic, fast-paced setting, you will manage our Escrow team, including branch operations management, market share growth, and aligning business unit goals. This position plays a key role in maintaining the overall success of the branch and our First American brand in your local market.
This position will be based in Naples, FL. Travel will be required to support operations across Southwest Florida.
Responsibilities
- Drive the strategic direction, operations, and revenue generation for branches and key accounts within a defined geographic area
- Act as a neutral third party between buyers and sellers during real estate sales
- Manage funds and processes real estate transactions
- Align branch goals with business unit goals
- Maintain client base and resolve escalated issues; answer questions and provide guidance regarding products, services, policies, or specific transactions
- Perform duties of an Escrow production position
Requirements
- 6+ years of directly related escrow officer experience
- 3+ years demonstrated leadership experience
- High school diploma or equivalent
Skills
- Results-oriented with strong time management, team performance, and project management skills
- Highly organized and driven to succeed
- Strong leadership skills, leading by example, and empowering employees to reach their full potential
- Excellent written and verbal communication skills
- Customer service focus with a passion for promptly responding to customer needs and soliciting feedback to improve service
- Teamwork-oriented, contributing to a positive team spirit and exhibiting objectivity and openness to others' views
Pay
Pay Range: $18.46 - $24.63 hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.
Benefits
First American offers a comprehensive benefits package based on eligibility, including:
- Medical, dental, and vision coverage
- 401k retirement plan
- PTO and paid sick leave
- Employee stock purchase plan
We embrace and support individuality, fostering an authentic and inclusive workplace for all. First American is an equal opportunity employer in every sense of the term.