Escrow Assistant

About Us

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. We foster an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

About the Role

Put your administrative, support, and interpersonal skills to work with a team that’s leading the industry in transforming residential real estate transactions. Join First American in Cody, WY as an Escrow Assistant, where you’ll work in a dynamic, fast-paced environment providing critical administrative and customer support to our Escrow team. This position plays a key role in helping make the dream of homeownership a reality. We’re seeking someone with the drive and potential to grow—an individual looking for a long-term career path and eager to learn, contribute, and advance within our organization. This role is in-office 5 days a week.

Responsibilities

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement, and follow-up
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Work with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

Requirements

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both internal teams and external customers
• Problem solver with strong organizational skills, detail-oriented, and a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years of escrow-related experience preferred

Pay

Pay Range: $16.63 - $22.18 hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on job-related knowledge, skills, experience, business requirements, and geographic location.

Benefits

First American offers a comprehensive benefits package based on eligibility, including:

• Medical, dental, and vision coverage
• 401k retirement plan
• PTO and paid sick leave
• Employee stock purchase plan

We embrace and support individuality, fostering an authentic and inclusive workplace for all. First American is an equal opportunity employer.