Escrow Assistant
First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people, fostering an environment where all feel welcome, supported, and empowered to innovate and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.
About the Role
Glen Oaks Escrow is seeking an experienced Lead Escrow Assistant to support top-producing Escrow Officers in our Balboa Park office. This in-office, full-time role is ideal for someone who thrives in a fast-paced environment, enjoys collaboration, and takes pride in creating smooth experiences for customers, business partners, and newer team members. Our mission is to empower our people to be the trusted partner our clients rely on, delivering exceptional closing experiences.
At Glen Oaks Escrow, we bring our vision to life through our values: Integrity, Tenacity, Solution-Driven, Grace and Kindness, and Teamwork. Backed by First American Financial Corporation, a Fortune 500 company, we offer stability and benefits while maintaining a boutique, local feel.
Responsibilities
- Partner closely with busy Escrow Officers to keep transactions organized and moving forward
- Open escrow orders and accurately enter closing information
- Prepare escrow documents and closing packages
- Assist with funding, disbursement, recording, and post-closing follow-up
- Communicate with buyers, sellers, agents, lenders, and other transaction partners
- Review and interpret contracts, instructions, and agreements related to escrow closings
- Manage multiple files, priorities, and deadlines without losing attention to detail
- Coach and mentor newer team members
- Use escrow systems and technology to deliver an exceptional customer experience
Requirements
- 3+ years of escrow-related experience, ideally with some lead or senior assistant work
- Experience supporting a busy escrow desk strongly preferred
- Strong organization, accuracy, and follow-through
- Excellent written and verbal communication skills
- A calm, positive, and solutions-focused approach
- Ability to anticipate needs and take initiative
- Genuine desire to help customers, support your team, and develop those around you
- Proficiency with Microsoft Office and the ability to learn new technology
- High school diploma or equivalent
Benefits
- Comprehensive benefits package including medical, dental, and vision
- 401k retirement plan
- Paid time off (PTO) and paid sick leave
- Employee stock purchase plan
Pay
Pay Range: $20.31 - $27.09 hourly. This range is a reasonable estimate of the base pay at the time of posting and may vary based on job-related knowledge, skills, experience, business requirements, and geographic location. This position is also eligible for bonus pay and/or incentives for production or other goals.
Schedule
This is a full-time, in-office role requiring five days per week.