eSales Agent - Long Beach BMW MINI
At Long Beach BMW MINI, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our dealerships are committed to your success and invested in your future.
Responsibilities
- Respond to internet inquiries with courtesy, accuracy, and professionalism
- Promptly and accurately enter all customer inquiry data into the CRM
- Generate sales appointments
- Conduct phone surveys to assess customer preferences and quality of experience
- Effectively utilize lead management tools
- Compile all necessary reports, forms, and other documentation on a timely basis
- Perform other job-related duties as assigned
- Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers
Requirements
- Ability to perform each essential duty satisfactorily
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
- Authorized to work in the USA
- Ability to perform duties and responsibilities in a safe manner
- Ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver license
About the Role
The eSales Agent is responsible for generating sales appointments with customers who contact the dealership via the internet to purchase new and/or pre-owned vehicles. The eSales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest.
The eSales Agent will be trained to understand all products and services offered, become knowledgeable of inventory, and learn about financing and incentive programs.
We offer a substantial advertising budget, user-friendly systems, and a great work environment.
Pay
- Base hourly compensation: $17.00/hour
- On-target earnings: $60,000 to $80,000 per year (plus commission)