eSales Agent - Long Beach BMW MINI

About the role

The eSales Agent generates sales appointments with customers who contact the dealership via the internet to purchase new and/or pre-owned vehicles. This position delivers a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.

The role uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and track customer interest. The eSales Agent will be trained to understand all products and services offered, inventory, financing, and incentive programs.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy, and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM
• Generate sales appointments
• Conduct phone surveys to assess customer preferences and quality of experience
• Effectively utilize lead management tools
• Compile all necessary reports, forms, and other documentation on a timely basis
• Exhibit ethical behavior and provide the highest degree of customer satisfaction
• Perform other job-related duties as assigned

Requirements

• Ability to perform each essential duty satisfactorily
• Authorized to work in the USA
• Ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver license
• Perform duties and responsibilities in a safe manner

Pay

Base hourly compensation: $17.00 per hour plus commission. On-Target Earnings: $60,000 to $80,000 per year.