ERS-NETA Service Center Manager - Charlotte

Responsibilities

• Provide business, managerial, and technical direction to the Service Center.
• When local Operation Supervisors are not part of the management structure, provide general supervision for Field Engineers and Technicians and schedule workflow.
• Serve as customer contact and liaison.
• Keep track of job progress and financial details.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager, and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review the plan to ensure Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety, and technical training of Field Engineers and Technicians.
• Perform employee performance reviews and recommend appropriate salary changes.
• Cook up technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Interview job applicants.
• Develop and review proposals, and review reports of field engineers.

Qualifications

• Graduate Engineer BSEE or BSME and no experience, or Graduate of applicable Electrical Technical School or Military equivalent with similar work experience in the Industrial Service Industry.
• Requires a high degree of communication, supervisory, organizational, and good management skills.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Willing to do some overnight travel to cover field region and attend company meetings.
• Regularly required to sit, stand, walk, use hands and fingers, talk and hear.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver’s License.

About the Role

Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of the management structure, provides general supervision for Field Engineers and Technicians and schedules workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.

Benefits

The position offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off. Details about specific benefits can be found in the Employee Handbook.