ERS-NETA Service Center Manager - Charlotte

Responsibilities

• Provide business, managerial, and technical direction to the Service Center.
• When local Operation Supervisors are not part of the management structure, provides general supervision for Field Engineers and Technicians and schedules workflow.
• Serve as customer contact and liaison.
• Keep track of job progress and financial details.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager, and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review the plan to ensure Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety, and technical training of Field Engineers and Technicians.
• Perform employee performance reviews and recommend appropriate salary changes.
• Cook up technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Interview job applicants.
• Develop and review proposals, and review reports of field engineers.

Qualifications

• Graduate Engineer BSEE or BSME and no experience.
• Or Graduate of applicable Electrical Technical School or Military equivalent with no experience.
• No previous experience required.
• Requires a high degree of communication, supervisory, organizational, and good management skills.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Willing to do some overnight travel to cover field region and attend company meetings.
• Regularly required to sit, stand, walk, use hands and fingers, talk and hear.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver’s License.

About the Role

Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of the management structure, provides general supervision for Field Engineers and Technicians and schedules workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.

Benefits

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. Our Core Principals are Safety, Integrity, Respect, Teamwork, and Inclusion. Our Strategic Priorities are High-Performance Culture, Customer Focus, Operational Excellence, Innovation, and Financial Strength.

Pay

Details about pay are not specified in the job description.

Schedule

Details about the schedule are not specified in the job description.

Skills

To perform this job successfully, an individual should demonstrate the following competencies: Action Oriented, Building Effective Teams, Customer Focus, Drive for Results, Directing Others, Organizing.

Company Information

Virtiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

About the Team

Virtiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com .