ERS-NETA Service Center Manager - Charlotte
Responsibilities
- Provide business, managerial, and technical direction to the Service Center.
- When local Operation Supervisors are not part of the management structure, provide general supervision for Field Engineers and Technicians and schedule workflow.
- Serve as customer contact and liaison.
- Keep track of job progress and financial details.
- Review and sign contracts consistent with Limits of Authority.
- Work with the Region Director, Regional Sales Manager, and Marketing Services to promote new business.
- Develop Area Profit Plan using local committee and periodically review the plan to ensure Service Center work is on track.
- Hold periodic regular management committee meetings to promote effective communication and review business progress.
- Work with staff to develop weekly invoicing and monthly Status Reports.
- Review and audit field jobs.
- Responsible for the general supervision, safety, and technical training of Field Engineers and Technicians.
- Perform employee performance reviews and recommend appropriate salary changes.
- Cook up technical training for field personnel and assist with career development.
- Review and recommend field technical procedures and procedure changes.
- Interview job applicants.
- Develop and review proposals, and review reports of field engineers.
Qualifications
- Graduate Engineer BSEE or BSME and no experience.
- Graduate of applicable Electrical Technical School or Military equivalent.
- No experience.
- Same or similar work experience in the Industrial Service Industry.
- Requires a high degree of communication, supervisory, organizational, and good management skills.
- Communicate effectively, writing and verbally, with clients, peers, subordinates, and management.
- Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
- Willing to do some overnight travel to cover field region and attend company meetings.
About the Role
Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of the management structure, provides general supervision for Field Engineers and Technicians and schedules workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.
Benefits
The position offers competitive compensation, comprehensive benefits package, and opportunities for professional growth within the company.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
Flexible work schedule to accommodate the needs of the position and the customer base.
Skills
Strong leadership, communication, and technical skills are essential for success in this role.
Company Information
Vertiv (NYSE: VRT) brings together hardware, software, analytics, and ongoing services to enable its customers' vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
About the Team
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity/expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.