ERP Systems Analyst - Infor M3

Job Summary

The ERP Systems Analyst supports, enhances, and optimizes the organization's ERP and related business applications, focusing initially on production, planning, and engineering processes. The role involves providing support and training to end-users, analyzing and improving business processes, and collaborating with stakeholders.

Essential Functions

• Serves as the subject matter expert (SME) for Infor M3 ERP, providing functional and technical support to business users.
• Delivers end-user training and first-line support for both M3 and associated desktop tools as they relate to ERP operations.
• In coordination with department leaders, analyzes and improves business processes through M3 deployments, configurations, and enhancements.
• Collaborates with users and stakeholders to define requirements, implement ERP changes, and ensure proper testing and documentation.
• Pairs with Infor and third-party vendors on issue resolution, upgrades, and patch management.
• Develops and maintains system documentation, training materials, and process flows.
• Supports ERP-related projects including new module implementation, system integration, and cloud migration.
• Maintains ERP system performance, assists with data integrity, user access control, and security compliance.
• Provides moderate computer support, including troubleshooting desktop software issues, assisting with user account and permission setups, and supporting peripheral hardware setup.
• Cooperates with IT infrastructure teams for more advanced issues or escalations.
• Ensures and follows safety requirements and standards.
• Maintains a safe, neat, and orderly work environment.
• Performs all duties in a manner that follows, demonstrates, and promotes the company’s values.
• Reports to work as scheduled, on time, and able to work entire work schedule.
• Performs additional duties as assigned.

Knowledge, Skills, and Abilities

• Ability to understand and document existing business processes and translate them into new, more effective processes within the ERP solution.
• Knowledge, skill, and ability in ERP systems and implementation.
• Competency in basic desktop support, including Microsoft 365, basic networking, and peripheral troubleshooting.
• Detail-oriented with strong analytical, organizational, and oral and written communication skills.
• Proactive and continuous improvement mindset.
• Ability to work effectively both independently and within a team environment.
• Ability to be highly adaptable and responsive to changing business needs.
• Willingness to travel occasionally to support Etac North American Mobility locations depending on business needs.
• Ability to observe and identify details.
• Ability to work extended hours as scheduled, including weekends.

Qualifications

• Education/Experience Required: Bachelor’s degree in Information Systems, Business, Engineering, or related field or equivalent work experience. 3+ years of hands-on experience with Infor M3 ERP, including system configuration and user support. ERP implementation and analytical experience.
• Preferred: Experience with: Windows and M365 Suite.