ERP systems analyst II

Duties and Responsibilities

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability.
• Serves as a subject matter expert associated with content, processes, and procedures associated with Enterprise Resource Planning (ERP).
• Works with user groups, functional managers, development teams, and project teams to identify design enhancements and systems configuration opportunities, and to improve the utilization of business applications.
• Provides timely application support to end-users and works with other support groups to establish proper integration of business applications.
• Supports ERP system; applies patches, upgrades/releases as appropriate; troubleshoots and fixes problems within the ERP system configuration, ERP system customizations, related custom applications, and interfaces.
• Administers user roles and profiles to ensure appropriate permission assignments.
• Prepares accurate and detailed configuration and functional specification documents.
• Ensures software operation by providing support and assisting with the training of Enterprise Business Solutions team and client personnel as it relates to ERP solutions.
• Acts as a liaison between various business units to elicit, analyze, communicate, and validate business requirements for changes to business processes, policies, and business systems.
• Supports the ERP team in delivering robust solutions to the enterprise.
• Interacts with software, hardware, and/or professional services vendors.
• Develops automated process workflow routines focused on automating business processes using deployed applications.
• Participates in efforts to evaluate, select, and implement third party software, vendors and/or service providers.
• Maintains the ERP application environment and tunes system performance (where applicable).
• Provides assistance to other ERP Analysts.
• Performs other related technology duties and projects as assigned.

Minimum Qualifications

• Graduation from an accredited college or university with a relevant degree, 3-5 years of experience, or an equivalent combination of education and experience.
• Knowledge of ERP systems; knowledge of ERP Software configuration.
• Highly skilled in analytical and problem solving; skilled with Windows server and desktop operating systems; skilled in implementing and administering ERP solutions; skilled with business systems, software testing, report writing, project management, and/or business analyst.
• Able to learn new systems and technologies quickly; able to effectively communicate, both verbally and in writing; able to establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public.
• Must secure and maintain a favorable background investigation and clearance.
• Must clear a pre-employment physical and a pre-employment drug screen test.
• Required to be on call 24 hours.
• May be required to work more than 40 hours during the workweek.
• May be required to work weekends.

Preferred Certification/License

• Certification in a modern ERP system or platform.
• Strong Visio skills a plus.