ERP Specialist II

Responsibilities

• Provide Level 1 application support to user community (help desk responsibilities – AREV, Manfact, Microsoft Business Central)
• Analyzes business application issues and workflows and recommends creative application solutions
• Interface with business users to define and document desired business application requirements and enhancements
• Support JSOX annual audit efforts to ensure compliance
• Develops specifications to direct efforts of programming staff (flowchart, functionality definition, etc.)
• Works with business users to prioritize required bug fixes, enhancements and new application requests
• Test and validate application changes / releases and receive approval that application objectives have been achieved
• Conducts user community business application training as required
• Manage production application releases
• Manage the lifecycle of all application requests and resolution documentation
• Participate in project teams representing application solutions, enablers and integration

Qualifications

• Bachelor’s degree or equivalent work experience
• Direct manufacturing workflow / processes experience (quote to cash)
• Strong verbal and written communication skills; outstanding listening skills
• A responsible, yet flexible personality suitable to interfacing successfully with all levels of management
• Experience with the Microsoft Office Suite