ERP Specialist

Key Responsibilities

• Administer and maintain the ERP system, including user setup, roles, permissions, workflows, and core system configurations
• Maintain overall system health, performance, and stability to ensure reliable daily operation
• Serve as a first point of contact for ERP system support and issue resolution
• Manage system environments, testing activities, and production readiness for updates, patches, and system changes
• Support upgrades, new module implementations, and functionality rollouts

User Support and Training

• Provide first-line and advanced support to ERP users across departments
• Troubleshoot functional issues, data errors, transaction failures, and process-related system challenges
• Develop user guides, SOPs, and training materials for processes and transactions
• Train new users and reinforce best practices to improve adoption, compliance, and effective use of the system

Business Process and System Optimization

• Partner with functional leaders to understand business requirements and translate them into ERP solutions
• Identify opportunities to improve workflows, reporting, data quality, automation, and system utilization
• Recommend and implement configuration changes or process improvements that align system functionality with operational needs
• Support continuous improvement initiatives by evaluating current-state processes and proposing scalable ERP-enabled solutions

Data Integrity and Governance

• Maintain ERP master data standards for items, BOMs, routings, suppliers, customers, part revisions, work centers, and other critical records
• Support governance processes to ensure data accuracy, consistency, and control
• Aid with data imports, data cleansing, data validation, and migration activities
• Partner with business stakeholders to enforce disciplined data ownership and change control

Reporting and Analytics

• Support changes to, or the development of reports, dashboards, queries, and data extracts
• Aid business teams in obtaining accurate and timely information from for decision-making
• Collaborate with IT or BI resources to improve reporting capabilities and data accessibility

Cross-Functional Coordination

• Work closely with operations, supply chain, manufacturing, engineering, finance, quality, and program teams to support end-to-end ERP usage
• Act as a liaison between business users and technical resources to prioritize issues, enhancements, and system changes
• Support testing and validation for process changes, enhancements, and integrations affecting the ERP system

Compliance and Controls

• Ensure appropriate system access controls, segregation of duties, and change management practices are followed
• Support audit requests and documentation related to ERP processes and controls
• Maintain documentation of system settings, procedures, workflows, and support activities