ERP Business Systems Analyst

Since our founding in 2011, Gentle Monster has built a reputation for unpredictable design, impeccable craftsmanship, immersive retail experiences, and cultural storytelling that goes far beyond our product. Our brand is undeniably recognizable and our team is built on bringing together different perspectives to challenge our ways of thinking and working to continually evolve. We move quickly, build as a team, and hold ourselves to a high bar for craft and creativity across each function. If you're energized by building something bold and want to help shape what's next, we'd love to meet you. Gentle Monster is looking for an ERP Business Systems Analyst based in Los Angeles, CA. The analyst serves as the primary point of contact for day-to-day NetSuite operations and end-user support, while analyzing business needs to design, implement, and optimize the ERP system and its supporting technologies. Key responsibilities include gathering and documenting business requirements, improving core processes such as order-to-cash, procurement, inventory, and fulfillment, and translating those requirements into NetSuite configuration and automation. The analyst also troubleshoots integration errors, monitors system performance and scripts, supports upgrades and implementations, and follows change management procedures to safeguard data integrity, reliability, and security. Collaborating closely with cross-functional stakeholders, external vendors, Global HQ members in Korea, and the IT Systems Manager, the analyst identifies opportunities for improvement and delivers innovative solutions that align system performance with business objectives. What You'll Do Act as the primary point of contact for day-to-day NetSuite operations and end-user supportMaintain and manage user roles and permissions, including periodic access reviewsConfigure and support saved searches, dashboards, custom fields, forms, workflows, and other configuration changesAnalyze, document, and improve core business processes (order-to-cash, procurement, inventory, and fulfillment), translating requirements into NetSuite configuration and automationGather, prioritize, and track enhancement requests, maintaining a backlog of system improvementsTroubleshoot and resolve NetSuite integration errors, performing root-cause analysis and implementing preventative fixesMonitor, deploy, and troubleshoot NetSuite scripts and workflowsMonitor system performance, scheduled jobs, and integration flows, proactively addressing issues before they impact usersSupport NetSuite upgrades and implementations, including requirements gathering, testing, user training, and documentationPerform changes in a sandbox environment and follow change management procedures before deploying to productionEnsure data integrity, system reliability, and security, including audit supportMaintain thorough documentation of system configurations, integration mappings, troubleshooting procedures, and operational workflowsCoordinate with external consultants, vendors, SaaS providers, and Global HQ in Korea on enhancements, escalations, and technical supportEscalate high-impact or architecture-level issues to the IT Systems Manager and collaborate on long-term solutions What You Bring Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field. 2–3 years of hands-on NetSuite administration or ERP systems experience. Experience with SuiteScript, workflows, saved searches, reporting, multi-subsidiary environments, and sandbox testing. Familiarity with APIs and the data flows between SaaS and ERP systems. Experience with SaaS and ERP platforms such as Shopify, NetSuite, Celigo, SAP, or similar systems. Proficiency in Microsoft Office 365 (Outlook and Excel). Experience in the retail or e-commerce industry. Strong problem-solving, documentation, and communication skills. Self-starter who adapts well to a fast-paced, evolving environment and is eager to learn new technologies. Job Details Job Type: Full-timePay Range: $85,000 to $95,000 per year, dependent on experienceWork Location: on-site 5 days per weekBenefits Include: medical, dental, and vision insurance, 401(k), paid time off, product perks! More About Us More About Gentle Monster & IICOMBINED Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, the tea & dessert brand NUDAKE, the headwear brand ATiiSSU and the tableware brand Nuflaat. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions. GENTLE MONSTER is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.