ERP Business Systems Analyst

About the Role

The “Analyst, IT Operations” will be based in ………, reporting to ……. In this role, you will be in-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs. Day-to-day operational support and service delivery of the Hybrid Cloud IT infrastructure involve monitoring and responding to IT Infrastructure incidents through the incident tracking system. You will proactively monitor systems for availability, capacity, and performance, participate in Patch management, IT Business Continuity, and Disaster recovery planning and testing, and use computer programming to automate manual IT Ops where applicable.

Responsibilities

• Prepare Standard Operating Procedures for the day-to-day maintenance of applications and underlying systems.
• Proactively monitor enterprise systems to ensure they are adequately sized to meet dynamic business requirements.
• Ensure proper backup and retention policies are in place to minimize data loss in case of failures.
• Establish clear communication channels and feedback mechanisms with customers, peers, and cross-functional teams.
• Propose system enhancements (software and hardware updates) to improve performance and reliability.
• Adhere to budgets, schedules, work plans, and performance requirements.
• Ensure business applications are performing, scalable, usable, and available by defining help and monitoring processes, driving SLAs, and conducting system tests.
• Research, design, code, and test new systems and enhancements in line with IT project deliverables.
• Install, configure, administer, and maintain business application systems and associated hardware according to technical specifications.
• Gather requirements from various teams, prepare detailed program specifications, and coordinate system implementation.
• Communicate with system users and vendors, troubleshoot, and resolve system problems promptly.
• Perform and track change management and publish performance metrics.
• Ensure the integrity and security of enterprise data across Hybrid Cloud environments, adhering to privacy, security, and regulatory compliance standards.

Qualifications

• Typically requires a Bachelor’s degree or equivalent experience and training.
• Ideally requires a minimum of 6-7 years of related experience.
• Transparent and clear expectation-setting, with mature Project Management skills.
• Ability to build relationships with customers and other teams, and lead small groups.
• Strong collaboration skills and passion for technical challenges and operations support.
• Different IT Analyst positions may require specific application knowledge, skillsets, or tools.
• Ability to learn quickly, solve problems using best-in-class tools and methodologies, and work effectively as part of a team.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and are committed to creating an inclusive environment for all employees.