Business Systems Analyst - ERP

About BOA BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment — improving performance. BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Hong Kong, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM Application Deadline Applications will be accepted through 11/1/26, after which we will begin candidate review. If the deadline is extended, we will update this posting. Overview Of Role Reporting to the Business Systems Manager, this role will serve as a primary ERP systems expert at BOA, ensuring the day-to-day stability, reliability, and user experience of NetSuite and its closely integrated supporting systems across our global organization. You will be the first line of response for ERP-related support tickets and incidents, a primary resource for user training and enablement, and a key contributor to audit readiness and compliance activities. You will collaborate with our team of Business Systems Analysts, providing your expertise in NetSuite, and collectively providing development support across BOA’s suite of Business Systems. Beyond day-to-day administration, you will bring your NetSuite expertise to root cause analysis, bug resolution, and the definition of requirements and solution designs that inform new development work led by the Business Systems Team. This role requires extensive hands-on NetSuite experience, can operate with a high degree of autonomy, and takes thorough ownership over the systems they support. Core Responsibilities Reflect and role model BOA’s vision, values and Leadership Model across the team and organizationERP Support & Incident ManagementServe as a primary point of contact for ERP support requests and incidents; triage, prioritize, and resolve issues with urgency and clear communication to affected usersPerform root cause analysis on recurring issues, distinguishing configuration gaps, data integrity problems, integration failures, and development defectsSystem Administration & MaintenanceCollaboratively own day-to-day administration of NetSuite and integrated systems including Boomi, In8Sync, Avalara, CyberSource, Celigo, and others as the ecosystem growsMaintain configurations, roles, workflows, and saved searchesProactively monitor system health, integration reliability, and data quality to identify and address issues before they impact usersAudit & Compliance SupportFulfill internal and external audit requests related to ERP data, user access, transaction records, and system configurationsMaintain documentation of controls and role assignments in support of audit readinessRequirements & Solution AdvisoryLeverage NetSuite expertise to contribute to requirements definition and solution design for new development initiatives partnering with the Business Systems Manager to evaluate feasibility and recommend approachesParticipate in testing and validation of new configurations, integrations, and development deliverables prior to production deploymentUser Training & EnablementDevelop and deliver NetSuite training for users across North America, Europe, and Southeastern Asia Required Qualifications Bachelor’s degree in a Business, Technical, or related field3+ years of relevant hands-on experience with NetSuite, including configuration, user management, workflows, and troubleshootingExperience managing a support or ticketing workload, including triage, root cause analysis, and resolution documentationStrong analytical and problem-solving skills, with the ability to trace issues across system boundaries and identify root causesAbility to communicate clearly with both technical and non-technical users across a global organizationComfort operating autonomously and managing competing priorities in a lean, cross-functional team environment Desired Qualifications Experience with one or more systems (or industry equivalents) in BOA's ERP ecosystem: Boomi, In8Sync, Avalara, CyberSource, or CeligoNetSuite Administrator or equivalent platform certificationExperience supporting a global user base across multiple regions and time zonesFamiliarity with audit support, SOX compliance, or similar internal controls frameworks in an ERP contextExperience developing and delivering end-user training programs, including remote and train-the-trainer formatsExperience working in a mid-market manufacturing or consumer goods company Overview Of Compensation And Benefits Budgeted salary range: $85,000 - $110,000We will determine salary based on skills and experience in relation to the function of the role, as well as equity to any other employees with similar experience in the same or similar roleThis role is also eligible for a 10% annual bonusComprehensive healthcare plans including Medical, Dental and VisionAll plans include subsidization from BOA, with one option 100% subsidized by BOABOA also funds HSA accounts for enrolled employees3 weeks PTO to start, paid family leave, sick leave, and volunteer time offMatching 401K retirement planAnnual cash benefits for fitness, wellness, and BOA productsEligibility for stock options within 6 months of employmentScholarship opportunities for further educationFlexible working schedule that includes both days at home and days in the office when neededLearning and development opportunitiesDiscounts on many outdoor gear brandsDog-friendly office Flexibility at BOA BOA is committed to the health and well-being of our employees, and to upholding our values which include caring for each other and for our communityAt BOA we support both flexibility and connectivityFor the majority of the Denver team, a hybrid approach is taken with the option to use a mix of remote work, and in-office connection days on Tuesdays and Thursdays. Connection Days are where we’re all encouraged to go into the office and reconnect, even if you do not need to access specific equipment or product to do your job. Staying connected is really important, both for your mental health and to continue fostering our amazing BOA communitySome roles will require 4-5 days/week in the office if access is needed to product, equipment, specialized technology etc. We will review any job-specific requirements during the interview process Physical Considerations for Role Role We welcome any requests for reasonable accommodations. The information below is meant to provide a general overview of physical considerations, and if you believe you may need an accommodation, please provide more information in your application comments, or contact BOA People & Culture. The following considerations apply to this role: ☒ Regularly works in an office-based environment that is mostly comprised of sitting, and use of standard office equipment EEO Statement Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply.