ERP Business Analyst

About the role

The ERP Business Analyst supports the daily administration, maintenance, and continuous improvement of the NetSuite ERP system.

Responsibilities

• Provide first-line support for NetSuite users across Finance, Sales, Customer Service, Purchasing, Operations, and Warehouse teams.
• Aid in creating and maintaining saved searches, reports, dashboards, and KPIs.
• Maintain user accounts, roles, permissions, and employee records.
• Support CSV imports and data validation.
• Assist with troubleshooting Sales Orders, Purchase Orders, Item Receipts, Item Fulfillments, Inventory, and Vendor Bills.
• Help manage item records, customer records, vendor records, pricing, and other master data.
• Document business processes and standard operating procedures.
• Assist with testing new NetSuite functionality and system enhancements.
• Collaborate with the IT team to support integrations including EDI, RF-SMART, etc.
• Offer user training and create knowledge base documentation.

Requirements

• 3+ years of NetSuite experience or equivalent ERP support experience.
• Associate's or Bachelor's degree in Information Technology, Business, Accounting, or related field preferred.
• Good understanding of ERP systems and business processes.
• Experience using Microsoft Excel.
• Strong customer service and communication skills.
• Excellent troubleshooting and organizational skills.

Preferred Qualifications

• Experience with Saved Searches and basic NetSuite administration.
• Exposure to Inventory, Purchasing, Warehouse, or Finance modules.
• Experience with RF-SMART, SPS Commerce, or EDI.
• NetSuite SuiteFoundation certification or willingness to obtain certification.
• Knowledge of SuiteScript and SuiteFlow.