ERP Applications Manager

Responsibilities

• Manage a team of direct reports, contractors, and/or project team members.
• Lead day-to-day management of the team, ensuring adherence to schedules, quality standards, priorities, and commitments.
• Determine the scope of changes; set deadlines, assign responsibilities, and monitor progress for the ERP system.
• Lead the implementation of new organizational processes aligned with ERP configuration.
• Partner with global IT and Infrastructure teams to implement IT systems, including (but not limited to) Oracle ERP.
• Evaluate and recommend changes to current and future ERP system requirements to meet organizational needs.
• Own SLA compliance, incident resolution, root cause analysis, and continuous service improvement across all supported applications.
• Serve as the primary escalation point for critical P1/P2 incidents across the Oracle ERP landscape.
• Drive automation and process improvement initiatives to reduce ticket volumes and improve MTTR.
• Manage vendor relationships with Oracle Support and third-party system integrators.
• Promote and establish governance across systems.
• Promote a positive working environment by building strong relationships.

Qualifications

• 10+ years of Oracle ERP application support or administration experience (AP, AR, GL, FA, Cash Management, EPM etc.).
• Mandatory: Hands-on expertise with Oracle E-Business Suite (EBS) R12.2.
• Proficiency with Oracle Cloud Infrastructure (OCI) — compute, networking, storage, and managed services.
• Strong understanding of ITIL service management practices (Incident, Change, Problem Management).
• Proven people management experience in coaching, hiring, and performance management.
• Excellent communication skills with the ability to translate technical issues into business impact.
• Experience leading programs and process automation. Ability to implement and manage projects using agile methodologies.
• Progressive and relevant experience driving process improvement.
• Experience with vendor evaluation and working with an offshore/onsite vendor model.