ERP Application Support Analyst – JD Edwards

Description

Description For more than 60 years, Tyndale has helped readers discover the life-giving truths of God’s Word. Today we’re one of the largest independently owned Christian publishers in the world. Though our business has grown, our mission remains the same: to open God’s Word to as many as possible in language they can relate to and understand.

About the role

This role is ideal for someone early in their ERP career who wants to deepen their JDE expertise while supporting business-critical processes in a collaborative, purpose-driven environment. You’ll work closely with IT leaders, system administrators, and business users to troubleshoot issues, improve workflows, and ensure our systems run smoothly—so our teams can focus on advancing the gospel through meaningful content.

Responsibilities

• Provide Tier 1–2 support for JD Edwards (JDE) ERP system
• Troubleshoot ERP system issues, including access, navigation, and configuration
• Support users across Finance, Procurement, Inventory, and Sales modules
• Perform user account setup, role/security changes, and password resets
• Replicate system issues in test/non-production environments
• Aid with JDE Orchestrator, integrations, and EDI troubleshooting
• Perform basic data corrections under guidance
• Create and maintain SOPs, user guides, and knowledge base documentation
• Train users on JD Edwards processes and workflows
• Support testing (UAT, regression testing) for system updates and fixes
• Collaborate with JDE System Administrator, developers, and IT teams
• Escalate complex issues with clear documentation
• Participate in support standups and issue prioritization

Requirements

• 1–3 years of experience with JD Edwards (JDE) or ERP systems (Oracle, SAP, NetSuite, etc.)
• Experience supporting ERP applications, business systems, or financial systems
• Strong skills in troubleshooting, problem-solving, documentation
• Strong communication and customer support mindset

Preferred Qualifications

• Experience with JD Edwards (JDE) Orchestrator, EDI or system integrations, UBEs, JDE logs, and processing options
• Basic knowledge of SQL or data queries, APIs or integrations
• Experience supporting Finance, Supply Chain, or Operations systems

Skills

• JD Edwards (JDE) or ERP systems experience
• ERP application support experience
• Problem-solving and troubleshooting skills
• Documentation and training experience
• Communication and customer support skills

Benefits

A summary of Tyndale’s comprehensive benefits is available at https://www.tyndale.com/careers/.

Pay

The hiring range for this position is $65k to $75k annually. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors.

Schedule

N/A