ERP Application Support Analyst – JD Edwards

This role is part of the Jobright Direct Hiring Network, where top companies hire top talent directly through our platform.

About the role

Tyndale House Publishers is one of the largest independently owned Christian publishers in the world, dedicated to helping readers discover the life-giving truths of God’s Word.

Responsibilities

• Serve as a frontline support resource for JD Edwards users, resolving access, navigation, and basic configuration issues
• Perform password resets, role changes, and security request intake
• Troubleshoot application errors, workflow challenges, and printing issues
• Support onboarding and training for new system users
• Analyze application errors, UBE failures, and system logs
• Reproduce issues in non-production environments and document root causes
• Assist with basic Orchestrator and integration troubleshooting
• Perform controlled data corrections under system administrator guidance
• Resolve stuck or incomplete transactions (orders, receipts, vouchers, etc.)
• Create and maintain SOPs, user guides, and “how-to” documentation
• Provide 1-on-1 or small-group training sessions
• Assist with testing bug fixes, enhancements, and regression scenarios
• Validate system behavior after updates or changes
• Partner closely with the JDE System Administrator, developers, and IT leadership
• Prepare clear, well-documented escalations when needed
• Participate in support standups and prioritization discussions

Requirements

• 1–3 years of experience supporting JD Edwards or another ERP system
• Foundational understanding of Finance, Procurement, Inventory, Sales, or Operations
• Strong troubleshooting, documentation, and analytical skills
• Clear, professional communication and a customer-service mindset
• A collaborative approach that values teamwork and partnership

Preferred Qualifications

• Experience with JDE Orchestrator, EDI, or integrations
• Familiarity with JDE logs, UBEs, and processing options
• Experience creating SOPs, training guides, or knowledge-base articles

Pay

$65K/yr - $75K/yr