ERM Representative

Overview of Responsibilities

• Supports fraud prevention efforts by conducting account reviews, research, and fraud-related analysis to identify suspicious activity and minimize organizational loss exposure.
• Ensures timely handling of counterfeit currency incidents by processing cases and coordinating referrals to the U.S. Secret Service in accordance with established procedures.
• Fulfills law enforcement requests by retrieving and providing video surveillance and supporting documentation while maintaining confidentiality and regulatory requirements.
• Maintains accurate fraud-related records and documentation to support investigations, reporting, and case resolution activities.
• Supports compliance with applicable laws, regulations, organizational policies through regulatory research, process reviews, recommendations for updates.
• Reduces regulatory risk by reviewing advertising, marketing, and promotional materials for compliance with applicable laws and organizational standards.
• Maintains compliance with Bank Secrecy Act (BSA) requirements through the accurate preparation and filing of Currency Transaction Reports (CTRs) and completion of assigned BSA-related activities.
• Maintains compliance records and utilizes assessment software to document, monitor, and track compliance initiatives and related activities.
• Facilitates completion of the annual risk-based audit plan by coordinating documentation requests, preparing audit materials, and supporting audit-related communications.
• Supports branch and internal audit activities by assisting with evaluations, assessments, and follow-up actions.
• Maintains audit documentation and records to support timely responses to audit requests and findings.
• Assists with tracking audit recommendations and departmental action plans to support ongoing risk mitigation and compliance efforts.
• Supports Enterprise Risk Management (ERM) initiatives through coordination of risk program activities, documentation, reporting, and continuous improvement efforts.
• Supports the vendor management process by coordinating due diligence activities, requesting required documentation, and reviewing submissions for completeness.
• Maintains vendor management records, tracking tools, and supporting documentation to facilitate ongoing oversight and monitoring activities.
• Manages ERM Help Desk requests by triaging, resolving, or assigning tickets to appropriate team members to ensure timely resolution and service delivery.
• Provides operational support across the department by assisting with special projects, ad hoc assignments, and evolving business needs.

Core Competencies

• Member Focus: Uses effective listening skills to gain insight and understanding, resolve problems, build strong relationships (internal/external) and achieve results in a professional, efficient, and courteous manner.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity. Models behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues and saying what needs to be said. Maintains a trusting relationship with all team members.
• Discreetly handles highly confidential and sensitive information.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.

Education And Experience Requirements

• Associate’s degree in Business Administration or related field preferred.
• 2 years of experience within a financial institution required, preferably with experience in risk management, audit, fraud prevention, or compliance preferred.
• Working knowledge of general regulatory rules impacting financial services, including Anti Money Laundering (AML), Bank Secrecy Act (BSA), Patriot Act, Office of Foreign Assets Control (OFAC), and Automated Clearing House (ACH) strongly preferred.