Emergency Department Patient Services Representative

Responsibilities

• Assist with patient registration at both the front desk and bedside.
• Clarify copays and assist with financial matters including payment collection and connecting patients with financial advocacy resources.
• Update patient info, secure consent, and foster a culture of service excellence.
• Reconcile and maintain First Net Emergency Department Tracking Board and Hospital ADT system.
• Accurately register into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
• Central resource for all ADT registration and problem resolution during evenings, weekends and holidays.
• Confirm insurance eligibility, coordinate third party reimbursement, and support a seamless billing process.
• Counsel patients regarding insurance coverage and expected financial liability.
• Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service.
• Provide a warm greeting for all patients.
• Support and contribute to UPMC core values and guiding principles of Your Care.

Requirements

• Completion of High School graduate or equivalent.
• 2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
• Medical Terminology, third party health care coverage experience, and strong understanding of managed care regulations are preferred.
• Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
• Excellent interpersonal, written and verbal communication skills are required.
• Initiative to work productively with minimal supervision. Able to work well under pressure.

Qualifications

None specified.

Skills

• Strong customer service skills.
• Ability to work independently and prioritize tasks.
• Knowledge of HIPAA rules and regulations.
• Proficient in personal computer-based applications and office equipment.

Benefits

None specified.

Pay

$19.50 - $21.00 per hour based on experience.

Schedule

11:00PM – 7:30AM, Various weekdays with rotating weekends and holidays.