Equipment Service Technician

Our Equipment Service Technician will install and repair worn or defective equipment at customer sites by following blueprints, manufacturer’s instructions, and utilizing knowledge of mechanical, hydraulic, and electrical machinery. This position will also operate equipment through trial runs to ensure quality and rate of production meet specifications.

Responsibilities

• Perform repair, maintenance, and start-up on stretch wrappers, shrink wrappers, case sealing, case erectors, label printer/applicators, strapping equipment, and assorted products at customer and Veritiv company sites.
• Support systems integration with customers, manufacturers, suppliers, and other service personnel involving machine problems and/or turn-key systems.
• Perform sophisticated electronic, mechanical, pneumatic, hydraulic, and electro-mechanical tests, repair, and maintenance on equipment, assemblies, sub-assemblies, and parts to ensure functionality according to manufacturer’s specifications.
• Conduct setup, calibration, testing, mechanical assemblies, and troubleshooting of circuits, components, and instruments using moderately complex blueprints and electrical schematics.
• Provide subject matter expertise, training, and product demonstrations of Veritiv packaging systems and related equipment as needed.
• Generate quotes and estimates for preventative and planned maintenance of machines.
• Complete field service work orders including billing of travel, labor hours, parts, and other related items in a timely and accurate manner.

Requirements

• Strong knowledge of electrical schematics, electrical symbols, and power flow through circuitry.
• Understand and demonstrate proper lockout/tagout and safety procedures.
• Ability to install, troubleshoot, train, and work on most equipment, including semi-automatic equipment.
• Ability to read and interpret pneumatic, hydraulic, mechanical, and electrical drawings for complex installation and troubleshooting.
• Understand AC and DC voltages and can use an electric meter in troubleshooting scenarios.
• Troubleshooting skills for diagnosing micro-logic devices, electrical, pneumatic, and PLC Ladder logic.
• Programmable Logic Controller (PLC) skills: can write simple logic, interface basic equipment, and make simple program changes. Has successfully attended formal PLC training.
• Certifications from manufacturer trainings on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or related products (a plus).
• 3+ years working in a service support organization.
• Valid driver's license with a clean driving record.
• Some overnight travel required, including long-distance driving and air travel.
• 5-10 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Thorough understanding of distribution management (customer service, sales, purchasing, warehouse, credit, information systems, and logistics), preferably from a large, national, or decentralized organization.
• Basic experience with simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills.
• Proficient with Microsoft Office Suite.
• Strong planning and organization skills.

Qualifications

• High School Diploma/GED (preferred).

Working Conditions and Physical Requirements

• Must lift and handle parts up to 75 pounds.
• Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment.
• Must work in a variety of settings, including fast-paced industrial and food production environments.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, and recognition platform.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with customers and suppliers to create healthier, safer, and more sustainable communities.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance.
• 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print, and publishing products and services. Veritiv serves customers in a wide range of industries through team members around the world, helping shape the success of its customers.