Equipment Service Specialist

About the role

The Equipment Service Specialist (Team Lead) is a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. This is a safety sensitive position.

Responsibilities

• Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.
• Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
• Fulfills vendor credentialing in accounts as needed.
• Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.
• Performs fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
• Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Performs daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software).
• Builds relationships with Sales to drive Customer experience and revenue opportunities.
• Learns to identify sales opportunities in assigned territory, and communicates leads to management and sales staff.

Requirements

• High School Diploma or GED with minimally 8 years of progressive work experience, including a minimum of 4 or more years experience maintaining and repairing STERIS equipment, or combined experience with STERIS and competitive equipment.
• Successful in achieving Specialist training and meeting any promotional requirements as an Equipment Service Technician II/III.
• Proven Customer engagement skills, including effective written and verbal communication skills and ability to drive collaborative solutions with sales, install and Customer contacts.
• Demonstrated adaptability, solicitation of diverse views and models respect and collaboration.
• Experienced change agent, with ability to manage own workload and help balance work across the team, models initiative and continuous learning.
• Proven computer skills (MS windows/email, navigation, mobile app, data input into multi systems).
• Professional written and verbal communication skills, including translating complex issues into concise easy to understand solutions.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
• Able to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography).
• Able to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info).
• Must be able to be compliant with hospital/customer credentialing requirements.

Qualifications

• Associate's Degree, or related certifications, in a technical/mechanical area, with competitive equipment training or related military experience may be considered towards technical experience requirement.

Skills

• Highly skilled in troubleshooting, repairs, and maintenance of STERIS and competitive equipment.
• Effective communication skills, both written and verbal.
• Ability to prioritize tasks and manage time effectively.
• Adaptability and ability to learn new technologies and software applications.
• Strong organizational and problem-solving skills.
• Ability to work independently and manage own workload.
• Knowledge of STERIS and competitive equipment.

Benefits

Base Salary+ Incentive Compensation Program
Company Provided Vehicle+ Cell Phone+ Laptop
Hands-on Training Program
Paid Time Off + 9 Corporate Holidays Per Year
Excellent Healthcare, Dental, and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k} with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts
Open until position is filled.