Equipment Service Specialist

About the role

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Responsibilities

• Receive incoming customer materials that are sent to the Repair Center for service
• Respond to requests from internal and external customers regarding:
• Tools and demonstration equipment to be shipped to them
• Documents from the Repair Center database
• Status on in-process service
• Aid in processing orders for new instruments using the existing Oracle, SAP and SFDC/ServiceMax applications
• Use the existing software in place for management of calibration tools used in house and in the field (Cloud-based Salesforce.com CRM)
• Receive supplies from our warehouse and external business partners
• Manage supply cabinets as needed in the Repair Center, including service parts and office supplies, maintaining minimum quantities, placing orders, and following up to ensure the material needed by the RC is always available
• Perform general admin duties in support of the team

Requirements

• High School Diploma or GED
• 3+ years of work experience in Logistics, Distribution and/or in a Service organization support role
• 3+ years of experience in Microsoft Office (Word, Excel, PowerPoint) applications

Preferred Qualifications

• Experience working in a Life Sciences environment
• Track record of learning new skills and systems, flexibility, and the ability to prioritize daily and weekly activities
• Excellent communication skills; both verbal and written
• Excellent organizational and time management skills; detail oriented
• Familiarity with ISO9001:2015 requirements
• The ability to handle a fast-paced environment, where priorities may change and problems to solve may appear at the ring of a phone
• Good computer skills and comfort working in cloud-based applications such as Salesforce/ServiceMax CRM programs and Trackwise/Falcon Quality programs
• Knowledge of SAP and/or Oracle based ERP or similar Inventory Management Systems

Physical Attributes

• Moving and/or lifting up to 30 lbs
• Standing, bending, stooping, climbing stairs, sitting, and kneeling
• Utilizing hand-eye coordination, manual dexterity
• Processing requests requiring movement of shipping cases and boxes, bending and lifting

Pay

$32.00 - $49.00/hour

Benefits

Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.