Equipment Rental Representative

Responsibilities

• Serve as the primary point of contact for TP customers inquiring about equipment rentals, providing excellent customer service, and ensuring a positive rental experience.
• Manage rental orders from initial inquiry to equipment return, coordinate equipment availability, reservations, and scheduling to meet customer demands, and ensure all necessary paperwork is completed promptly and accurately.
• Process rental orders accurately and efficiently using our rental management software.
• Develop a thorough understanding of our equipment inventory, including specifications, capabilities, and proper usage, and provide guidance and recommendations to customers regarding equipment selection and usage.
• Assist in monitoring equipment inventory levels and availability, coordinate with the warehouse team to ensure equipment is properly maintained, serviced, and ready for rental.
• Collaborate with the sales team to identify potential rental opportunities and support rental-related sales initiatives, provide product information, and assist with pricing and quotes as needed.
• Promote a safe working environment by adhering to all safety protocols and guidelines, educate customers on proper equipment usage and safety precautions.

Qualifications

• A high school diploma or equivalent.
• Additional education or training in business administration or a related field is a plus.
• Previous experience in customer service, sales, or equipment rental is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in computer skills, including MS Office and rental management software.
• Ability to work in a fast-paced environment and handle multiple priorities effectively.
• Knowledge of construction equipment and industry trends is desirable.