Equine Pharmacy Customer Care Specialist

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health. Must be within a commutable distance of Lexington, Kentucky Great Care, Delivered™ isn't just a promise; it’s a commitment to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise! Wedgewood Pharmacy is the perfect place for you! As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission! The CC Equine Specialist is a key operational role and high-level performer, responsible for delivering the highest-quality support and complete knowledge for equine customer support solutions and services, providing an extraordinary experience for our Wedgewood Equine customers. Essential Functions Provide tier II support with the Customer Care Operations teamIdentify, investigate, and resolve in-depth customer issues and concerns through multi-channel communications – phone, email, and chat.Deliver high-quality professional resolutions to all internal and external customersBe the subject matter expert on all internal and online systems and processes; can readily assist all equine internal and external customersIdentify system, customer, and quality trends Required Skills & Abilities Extremely customer-focused, providing the best customer experience at every touchHigh-touch performer based on quality, speed, and resolutionAn excellent oral & written communicatorActive and responsive problem solverAdaptable to change, feedback, and direction; continually performance-focusedStrong multi-taskerDetail-oriented with a sense of urgencyTeam-centric and collaborative1-3 years’ experience in an equine customer service environmentExcellent performance and attendance recordThorough knowledge of departmental processes, procedures, and policiesExceptional verbal and written communication; can speak and write intelligently, clearly, and concisely to get messages across that have the desired effectProblem solver; looks beyond the obvious and doesn’t stop at the first answerStrong organizational and time management skills are a mustPharmacy Technician License or willing to obtainAbility to work extended hours and weekends on occasion. What’s In It For You A comprehensive benefits package that includes health, dental, and flexible spending accounts401(k) retirement plan with a generous company contribution to help you save for the futureCompany-paid life and disability insuranceAccess to voluntary insurance optionsA generous paid time off program that increases every yearTuition reimbursementOpportunity for growth - We believe in promoting from within and do so through our internal job posting program! Pay Range $18 - $20 USD Why We Do What We Do At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued. Our Commitment to Inclusion Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.