EPIC WILLOW LEARNING COACH

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone. Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states.

About the role

The Epic Willow Learning Coach partners with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations. This role provides expert support to healthcare clinics by evaluating workflows, offering strategic input to member leadership, and driving improvements aligned with OCHIN’s best practice standards.

Responsibilities

• Collaborate with member leadership, including executive-level stakeholders, to assess workflows, identify optimization opportunities, and contribute to strategic decision-making and member engagement initiatives.
• Deliver interactive training sessions to large and small audiences through multiple modalities, including personalization labs, what-to-do sessions, at-the-elbow support, and cohort-based learning during and after Epic system go-lives.
• Provide workflow coaching, optimization, and best practice recommendations to OCHIN members and internal staff.
• Serve as a change agent during high-impact situations, guiding members and internal stakeholders through operational transformations and change management strategies to promote sustainable improvements.
• Assist in the design, development, and enhancement of learning programs, training content, lesson plans, and training aids.
• Collect and analyze feedback and learning data across multiple modalities to inform and implement improvements in learning activities, workflow adoption, and overall training effectiveness.
• Collaborate with other OCHIN departments (e.g., HCCN, Clinical Informatics, Research) on special projects, grant initiatives, and workflow improvement efforts.
• Configure Epic system components, document system changes and enhancements, and share expertise by mentoring and coaching peers and new team members.
• Other duties as assigned.

Requirements

• Minimum 5 years of experience in a similar or relevant role required; 10 years of applicable experience desired.
• Epic Certification/Accreditation/Proficiency required within 6 months of hire.
• Minimum of 3 years' Epic Willow training is required.
• Experience supporting Epic users preferred.
• Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment.
• This position requires up to 50% travel.
• Candidates must be legally authorized to work in the United States on a permanent basis at the time of application. This position is not eligible for employment visa sponsorship now or in the future.

Work Environment

• Constant interpersonal skills, teamwork, and customer service.
• Frequent creativity, mentoring, presentations, and teaching.
• Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many positions support member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs.

Work From Home Requirements

• Ability to work independently and efficiently from a home office environment.
• High-speed internet service.
• Requirement to work in a distraction-free workplace.
• Travel required up to 20% nationally for on-site Go-Live support based on business requirements.

Pay

$74,519 - $119,231

Benefits

OCHIN offers a comprehensive range of benefits. See our website for details: https://ochin.org/career.

Additional Requirements

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.