Professional Learning Coach

About the role

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

What You’ll Do

• Training and Coaching: Brings content to life and facilitates meaningful learning experiences
• Dynamic Facilitation: In-Person, willing to travel and Online coaching
• Responsible for the delivery of direct, revenue-generating service events (weekly availability must reflect the ability for customer to confirm a minimum of 10 hours/week)
• Maintains an individual standard of Customer Satisfaction (CSAT) of 90% or higher and a Net Promoter Score (NPS) of 55 or higher for session facilitation and coaching
• Plans and prepares with a flexible and engaging approach to adult teaching and learning
• Demonstrates digital fluency with a variety of tools to drive engagement, collaboration, and learning
• Amplifies and elevates diverse teachers' voices
• Demonstrates versatility to be responsive to teacher and district needs
• Personifies HMH values through actions and intentional language
• Student-Centered Coaching: Leads solution-centered conversations and messaging with educators focused on student growth
• Uses a variety of coaching practices to further teacher-selected goals
• Recommends connected HMH resources to support instruction when appropriate
• Uses assessment and report data to individualize and differentiate support
• Preparation and Support: Accepts assignments, prepares for delivery within their content expertise, and communicates effectively to our customers and to HMH staff (in writing, through conversations, use of Salesforce, and Box)
• Responds within 24 business hours to internal partners and customers
• Maintains an up-to-date calendar, with ample availability for staffing/scheduling of events
• Uses Salesforce to review account and session information to understand the learning needs of the teacher(s) or leaders who will participate
• Communicates with the customer and/or internal Services staff to ensure support is aligned with the district/school needs and goals are consistent
• Reviews and contributes to account notes as appropriate to ensure a continuity of service is possible for the life of the account
• Communicates with customers in preparation for the event (i.e., sending Zoom links) and confirms delivery of service within 24 hours of the session
• Maintains and contributes to account data as necessary according to the implementation/success plan
• Growth and Development: United in a shared commitment and focus on Inquiry, Curiosity, and Transparency
• Invests in ongoing enablement and skill development for self and others
• Completes internal program and delivery readiness training & credentialing
• Serves as experts on program(s), pedagogy, Professional Learning practices, and implementation
• Understands evidence-based practices to support instruction, assessment, and professional learning
• Maintains a deep understanding of HMH programs and services, beyond initial certification coursework
• Monitors and stays informed of current trends and shifts in the educational landscape, research, and digital learning best practices
• Shares thinking about learning with peers, managers, and across divisions
• Uses tools for purposeful reflection
• Participates in reflective practices that allow for feedback of self and others
• Engages in opportunities to safely take appropriate risks, to be vulnerable without judgment, and opportunities to examine implicit biases
• Applies actionable feedback to current practices in the field and shares learning from these experiences
• Focuses on continual professional growth
• Shares insights and needs for new development and/or resources/tools with the Growth and Learning Team
• Promotes HMH Professional Services and resources

What You’ll Need

• Bachelor’s degree
• Prior classroom teaching experience to include: A minimum of 3 years in classroom teaching experience
• Bilingual Spanish K-12 (K-5 ideal) classroom instruction
• A command of the spoken and written English & Spanish languages
• Basic knowledge of performance data, statistics, and/or collection system
• Be a lifelong learner and strive to increase knowledge and skills
• Proficient with PowerPoint, Excel, and Word, web conferencing, and digital engagement tools
• Manage multiple priorities with varying deadlines
• Excellent organizational skills
• Excellent communication skills
• Depth of content knowledge in Literacy
• Solution oriented

Physical Requirements

• Might be in a stationary position for a considerable time (sitting and/or standing)
• Constantly operate a computer
• Must be able to collaborate with colleagues via face-to-face, conference calls, and online meetings
• Must be capable of sitting, standing, and walking for extended periods of time
• Must be able to work in cross-functional teams as well as work independently
• Ability to work irregular hours, including weekends

Equal Employment Opportunity

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.