EPIC Willow Application Analyst I

Req #: 0000252379 | Full-Time | Day Shift | Salaried | Location: Hamilton, NJ

About the Role

The Application Analyst I is primarily responsible for supporting the design and build of the designated application. They are self-starters and will work with Application resources and Manager to ensure the overall build of workflows, system configurations, change documentation, and support of operations for the application. This role involves installation, upgrades, configuration, and coordination of end-user support activities.

Responsibilities

• Executing Application Design and Build:
  • Designing and building the related application.
  • Working with Operations and application team members to optimize the design of the application’s capabilities and workflows.
  • Utilizing external resources for best practice builds and solutions.
  • Performing a thorough review of all Foundation Build and operational requested content and workflows for the application.
  • Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality.
  • Building data fields, screens, templates, and customer-defined functionality as required.
  • Reviewing the proposed training curriculum alongside members of the application team.
  • Following build standards and maintaining synchronization between environments in collaboration with the environment team.
• Application Support:
  • Providing go-live support for customers on new applications, including functionality.
  • Providing on-call support for the application through go-live and post go-live.
  • Representing the application in Integrated Area Workgroups.
  • Supporting continuous documentation of system modifications and updates.
• Documentation and Communication:
  • Maintaining continued ticket communication with customers, including closing incident, catalog, and enhancement tickets with detailed resolution notes.
  • Contacting the customer regarding ticket resolution if resolved or unable to fulfill the request.
  • Logging decisions and issues/risks in designated trackers during build/projects.
  • Supporting application governance needs, including development of business cases for decisions.
  • Maintaining version control of workflows, issues/risks log, and decisions tracker.
  • Supervising basic issues and roadblocks, escalating issues as needed.
  • Communicating with higher-level analysts and supervisors to determine necessary escalations.
• Project Management:
  • Recommending areas for process improvement.
  • Assisting with the development of future state materials.
  • Following the process for identification, tracking, resolution, and closure of all issues.
  • Following the change control process and implementing any required changes.
  • Developing test scripts for new systems, complying with version upgrades and system modifications.

Requirements

• Education:
  • Preferred: Bachelor’s degree or equivalent years of relevant work experience.
  • Minimum: Associate’s degree with 2 or more years of relevant work experience.
• Work Experience:
  • 0-2 years of relevant experience in a healthcare setting.
  • Preference for knowledge and work experience with healthcare clinical or financial systems.
  • Preference for knowledge of current clinical or financial system workflows and processes.
  • Demonstrated interest in supporting the development and build of the application.
  • Able to perform with supervision.
• Licenses and Certifications:
  • Obtaining applicable certification is an expectation of the role; 0-2 years of preferred experience.
  • Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.
  • For certain clinical applications, clinical licensure is preferred and may be required.

Skills

• Adaptability/flexibility: Demonstrating flexibility with respect to changing end-user business needs.
• Critical thinking: The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• Dependability: The ability and willingness to take ownership of work activities and ensure they are completed accurately, efficiently, and timely. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment while meeting deadlines.
• Initiative: The ability and willingness to recognize assignments or tasks that need to be completed, seek out additional assignments or tasks, and help others.
• Interpersonal skills: The ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts.
• Learning: The ability and willingness to learn new software and systems.
• Listening: Listening attentively to ensure the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy.
• Problem solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and prevent its recurrence.
• Resilience: The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.

Pay

$83,156.00 - $117,458.00 per year. The compensation offered will depend on several factors, including the candidate's educational background, skills, and professional experience.

Benefits

• Paid Time Off including Vacation, Holidays, and Sick Time.
• Retirement Plans.
• Medical and Prescription Drug Insurance.
• Dental and Vision Insurance.
• Disability and Life Insurance.
• Paid Parental Leave.
• Tuition Reimbursement.
• Student Loan Planning Support.
• Flexible Spending Accounts.
• Wellness Programs.
• Voluntary Benefits (e.g., Pet Insurance).
• Community and Volunteer Opportunities.
• Discounts through partners such as NJ Devils, NJ PAC, and Verizon.