Epic Willow Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Responsibilities

• Maintain and update medication records, formularies, and NDC mappings within the Epic Willow system
• Build, test, and optimize medication workflows to support safe and efficient ordering, dispensing, and administration
• Collaborate with pharmacists, clinicians, and IT teams to resolve medication-related system issues
• Ensure medication data aligns with regulatory, safety, and billing requirements
• Support medication shortage management by updating alternatives, substitutions, and inventory details in Epic
• Participate in system upgrades, validation testing, and ongoing optimization projects
• Monitor medication-related help desk tickets and provide timely troubleshooting and resolution
• Assist with order set maintenance and clinical decision support updates related to medications
• Maintain documentation for medication build standards, workflows, and change control processes

Requirements

• Bachelor's degree or equivalent experience
• Certified Pharmacy Technician (CPhT) with active state licensure
• 3+ years of pharmacy experience in inpatient, outpatient, or specialty settings
• 3+ years of prior experience with Epic Willow or other EHR medication management systems
• 2+ years of understanding of medication terminology, dosing, formulations, and pharmacy workflows
• 1+ years of experience analyzing data, troubleshoot system issues, and apply critical thinking to complex medication builds
• 1+ years of familiarity with regulatory standards such as USP, Joint Commission, and DEA requirements
• Excellent communication skills and ability to collaborate with multidisciplinary teams
• Strong attention to detail and commitment to patient safety and data accuracy

Preferred Qualifications

• Experience with system testing, validation, or IT change management processes

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

Pay

The salary for this role will range from $91,700 - $163,700 annually based on full-time employment.

All telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.