Epic Willow Ambulatory Analyst

Delphi-US, LLC - Peacemakers in the Talent War · Boston, MA · 1 wk ago

OTHR$75–$95/hrContract

Location: Off-Site | Contract | Hourly Pay Range $75-$95

About the role

Join a healthcare IT team as an Epic Willow Ambulatory Analyst focused on retail and outpatient pharmacy operations. In this role, you’ll design, build, optimize, and support Willow Ambulatory to ensure stable, efficient medication workflows in a high-volume, production-focused environment.

Responsibilities

Design, configure, test, implement, and support Epic Willow Ambulatory functionality for retail and outpatient pharmacy workflows
Analyze retail pharmacy operations and translate workflow requirements into scalable Epic configuration that improves efficiency and standardization
Support the full retail medication lifecycle, including prescription intake, dispensing, charging, inventory visibility, and downstream system impacts
Perform routine system maintenance, resolve production incidents, and deliver application enhancements to improve stability and performance
Partner with Retail Pharmacy Operations and leadership to identify workflow gaps, drive optimization, and support operational initiatives (including new pharmacy/store openings)
Serve as a subject-matter expert for retail pharmacy stakeholders on Willow Ambulatory capabilities, constraints, and best-fit configuration approaches
Participate in integrated testing, workflow validation, and upgrade readiness activities to ensure release quality and operational continuity
Support cutover planning, go-live execution, and post-go-live stabilization for retail pharmacy changes and enhancements
Validate system behavior using production-like scenarios and resolve defects prior to deployment
Support integrations between Willow Ambulatory and third-party retail pharmacy systems, dispensing hardware, and external vendor platforms
Partner with interface and vendor teams to triage issues, coordinate testing, troubleshoot defects, and minimize operational disruption
Collaborate with the Willow Inpatient team on shared medication records, enterprise build alignment, and cross-application initiatives impacting ambulatory and inpatient pharmacy
Independently manage assigned tasks and small-to-medium retail pharmacy initiatives while balancing enhancement work with time-sensitive production support
Provide clear status updates, identify risks, escalate issues appropriately, and prioritize work based on business impact and patient experience
Create and maintain build documentation, workflow descriptions, test scripts/artifacts, and support materials in alignment with enterprise change control and governance standards

Requirements

Experience supporting, configuring, implementing, or maintaining Epic Willow Ambulatory
Strong understanding of retail and/or outpatient pharmacy workflows, including prescription processing, dispensing, charging, and inventory
Experience working in a complex healthcare IT environment
Understanding of pharmacy application integrations, interfaces, third-party systems, dispensing technology, and/or point-of-sale-related systems
Experience with application testing, workflow validation, upgrades, implementations, and production support
Strong analytical and problem-solving skills, including translating operational requirements into technical solutions
Ability to partner effectively with pharmacy leadership, business stakeholders, IT teams, vendors, and cross-functional teams
Strong communication, documentation, organization, and project management skills
Ability to manage multiple priorities in a high-volume, production-focused environment
Ability to work independently and escalate technical or operational issues appropriately
Familiarity with enterprise change management, governance, and application support processes

Preferred Qualifications

Experience collaborating across Willow Ambulatory and Willow Inpatient environments
Epic certification or relevant Epic Willow Ambulatory experience

About Delphi-US

Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts top technical and professional talent and positions employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems. Delphi serves domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations.