Epic Willow Ambulatory Analyst

About The Role

We are seeking a skilled and experienced Epic Willow Ambulatory Analyst to join our Healthcare IT team. This role serves as a subject matter expert (SME) and technical lead for outpatient, retail, and specialty pharmacy workflows within the Epic EHR platform.

Key Responsibilities

• Act as the primary subject matter expert (SME) for Epic Willow Ambulatory workflows, configuration, and troubleshooting
• Manage and prioritize daily application support activities, ensuring incidents and service requests are resolved within defined SLAs
• Perform root cause analysis and resolve application issues related to eRx, refills, prior authorizations, POS workflows, and device integrations
• Partner with clinical and operational stakeholders to translate pharmacy needs into effective Epic solutions
• Configure, build, and optimize Epic Willow Ambulatory modules to support outpatient and specialty pharmacy operations
• Support system design, testing, go-live readiness, and post-implementation stabilization activities
• Maintain accurate system documentation, build specifications, workflows, and testing artifacts
• Support multi-site implementations, workflow scaling, audit readiness, and regulatory compliance initiatives

Qualifications

• Bachelor’s degree in Information Technology, Healthcare Informatics, Pharmacy, or a related field OR equivalent relevant work experience
• Active and current Epic Willow Ambulatory certification required; certification must be maintained throughout the engagement
• Minimum of 4 years of experience supporting Epic applications in a healthcare IT environment
• Demonstrated hands-on experience with Epic Willow Ambulatory configuration, build, and support
• Experience supporting ambulatory pharmacy workflows, including medication ordering, dispensing, inventory, and POS processes
• Proven experience managing day-to-day EHR application support, including incident resolution and SLA adherence
• Strong analytical, troubleshooting, and root-cause analysis skills
• Ability to communicate effectively with clinical stakeholders, including pharmacists, nurses, and physicians

Preferred Qualifications

• Additional Epic certifications such as Willow Inpatient, Home Infusion, Bugsy, or related Epic modules
• Experience working with Surescripts interfaces, error queues, and electronic prescribing workflows
• Familiarity with 340B billing, pharmacy benefits administration, and pharmacy revenue cycle processes
• Prior experience working with offshore or distributed support teams
• Background in healthcare IT consulting or large, complex health system environments
• Experience developing system documentation, testing artifacts, and end-user training materials